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Equiniti
Equiniti
5,001 – 10,000 Employees
Skilled Worker Visa SponsorB2BEnterpriseFinance
Equiniti is a finance and enterprise services company supporting shareholders, pension members, employees, investors, and organizations across the UK, US, and international markets. Its work spans share registration, investor relations, employee benefits, retirement and pension administration, customer management, global payments, governance, client portals, and data solutions. Equiniti combines technology with operational expertise to help manage complex financial and administrative processes, serving more than 40 million shareholders, members, and customers worldwide, including organizations connected with the S&P and FTSE 100.
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Pensions Administrator at Equiniti – Crawley On-site

Support Equiniti’s UK pension clients by maintaining accurate records, handling complex enquiries, and processing documentation across a range of schemes. Contribute to reporting, customer service, and operational improvements.

GBUnited KingdomOn-siteFull-timeMiddleSeniorEnglish RequiredAdministration

Description

  • Deliver pension administration services in line with agreed Service Level Agreements
  • Maintain accurate departmental files and records while verifying customer data
  • Process routine and non-routine documents according to established procedures
  • Handle written and verbal customer enquiries using an understanding of their requirements
  • Prepare tailored correspondence for non-standard customer enquiries
  • Enter customer information and retrieve relevant records
  • Compile and assess data to produce regular reports, schedules, and summaries
  • Keep customer records up to date and address related queries
  • Recommend and implement process changes that improve productivity and customer service
  • Complete projects and additional activities assigned by the Team Manager

Requirements

  • GCSE or equivalent in Maths and English at Grade C
  • Strong numerical and written literacy skills
  • Clear written and verbal communication abilities
  • Capacity to build effective working relationships
  • Ability to follow established processes and procedures
  • Basic understanding of financial matters
  • Experience in finance or pensions is desirable
  • Experience working to Service Level Agreements
  • Commitment to delivering high-quality customer service
  • Demonstrated record of accurate and timely work
  • Comfort using computers and willingness to learn multiple systems
  • Defined-benefit pensions experience is advantageous but not required
  • Successful completion of pre-employment screening checks

Benefits

  • Opportunities to progress within the organisation
  • Possible progression into team leadership or strategic operations positions
  • Equal opportunity employment

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