Equiniti एक वित्तीय और उद्यम सेवा कंपनी है, जो यूके, अमेरिका और अंतरराष्ट्रीय बाजारों में शेयरधारकों, पेंशन सदस्यों, कर्मचारियों, निवेशकों और संगठनों को सहायता प्रदान करती है। इसका कार्य शेयर पंजीकरण, निवेशक संबंध, कर्मचारी लाभ, सेवानिवृत्ति और पेंशन प्रशासन, ग्राहक प्रबंधन, वैश्विक भुगतान, शासन, ग्राहक पोर्टल और डेटा समाधान जैसे क्षेत्रों में फैला हुआ है। Equiniti जटिल वित्तीय और प्रशासनिक प्रक्रियाओं के प्रबंधन में मदद करने के लिए तकनीक को परिचालन विशेषज्ञता के साथ जोड़ती है। यह दुनिया भर में 4 करोड़ से अधिक शेयरधारकों, सदस्यों और ग्राहकों को सेवाएं प्रदान करती है, जिनमें S&P और FTSE 100 से जुड़े संगठन भी शामिल हैं।
Pensions Administrator at Equiniti – Crawley On-site
Support Equiniti’s UK pension clients by maintaining accurate records, handling complex enquiries, and processing documentation across a range of schemes. Contribute to reporting, customer service, and operational improvements.
विवरण
- Deliver pension administration services in line with agreed Service Level Agreements
- Maintain accurate departmental files and records while verifying customer data
- Process routine and non-routine documents according to established procedures
- Handle written and verbal customer enquiries using an understanding of their requirements
- Prepare tailored correspondence for non-standard customer enquiries
- Enter customer information and retrieve relevant records
- Compile and assess data to produce regular reports, schedules, and summaries
- Keep customer records up to date and address related queries
- Recommend and implement process changes that improve productivity and customer service
- Complete projects and additional activities assigned by the Team Manager
आवश्यकताएँ
- GCSE or equivalent in Maths and English at Grade C
- Strong numerical and written literacy skills
- Clear written and verbal communication abilities
- Capacity to build effective working relationships
- Ability to follow established processes and procedures
- Basic understanding of financial matters
- Experience in finance or pensions is desirable
- Experience working to Service Level Agreements
- Commitment to delivering high-quality customer service
- Demonstrated record of accurate and timely work
- Comfort using computers and willingness to learn multiple systems
- Defined-benefit pensions experience is advantageous but not required
- Successful completion of pre-employment screening checks
लाभ
- Opportunities to progress within the organisation
- Possible progression into team leadership or strategic operations positions
- Equal opportunity employment