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AAB
AAB
1,001 – 5,000 Employees
ConsultingHealthcareLogistics
AAB is a UK-based accountancy and business advisory firm supporting SMEs, corporates and high-net-worth individuals with audit, tax, corporate finance, payroll, HR, restructuring, wealth management and virtual finance services. With offices across the UK, Ireland and internationally, AAB combines financial expertise with sector knowledge spanning energy, technology, construction, food and drink, the public sector and industrial businesses. Its work also addresses clients’ wider people, financial planning and sustainability needs.
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Payroll Manager Bolton Hybrid

Lead UK payroll delivery for SME clients at AAB, managing client relationships, service quality, compliance, and operational performance. The role includes team leadership, QX processing oversight, and continuous improvement across a hybrid service environment.

GBUnited KingdomHybridFull-timeMiddleSeniorEnglish RequiredPayroll

Description

  • Own payroll delivery for a portfolio of SME clients.
  • Manage, coach, and develop Client Success Specialists.
  • Build strong client relationships and maintain a positive service experience.
  • Coordinate payroll work across clients, Client Success Specialists, and QX.
  • Allocate resources, manage workloads, and set service priorities.
  • Track payroll accuracy, SLA performance, client satisfaction, and efficiency.
  • Resolve complex client questions, service issues, and operational escalations.
  • Develop team capability through coaching, feedback, mentoring, and performance management.
  • Promote accountability, teamwork, and ongoing improvement.
  • Lead service reviews and maintain regular client relationship management.
  • Find ways to improve client service, processes, and delivery consistency.
  • Support client retention and identify opportunities for additional services.
  • Work with internal teams to deliver coordinated client services.
  • Contribute to marketing, networking, and business development activities.
  • Assess delivery risks and introduce appropriate controls, improvements, and corrective actions.
  • Apply commercial understanding to service delivery, resource use, and client profitability.
  • Oversee daily payroll operations and the quality of QX processing.
  • Review payroll results, client communications, and exception reports.
  • Keep current with payroll legislation and relevant industry changes.
  • Plan delivery schedules and assign work to meet payroll deadlines.
  • Review performance indicators and service data.
  • Partner with HR Consulting, Implementation, Technology, and other internal functions.
  • Report service results and improvement plans during client review meetings.
  • Keep procedures, controls, and client records accurate and up to date.
  • Help move clients smoothly from implementation into ongoing payroll operations.
  • Support service development, technology improvements, and continuous improvement initiatives.

Requirements

  • Higher Grade, A Level, or an equivalent qualification.
  • Relevant professional qualifications.
  • Experience managing payroll services in a client-focused environment.
  • Track record of leading teams and developing high-performing employees.
  • Experience managing payroll client portfolios and stakeholder relationships.
  • Experience with outsourced or offshore delivery models.
  • Experience resolving complex payroll queries and client escalations.
  • Experience leading operational improvement and service excellence initiatives.
  • Experience supporting business development and client retention.
  • Experience managing performance against operational and commercial targets.
  • Excellent leadership and people management capability.
  • Strong client and stakeholder relationship management skills.
  • Highly organised, with effective workload management skills.
  • Excellent written and verbal communication.
  • Knowledge of payroll legislation, operations, and industry best practice.
  • Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and payroll software.
  • Strong analytical and problem-solving ability.
  • Experience using service data to identify and deliver improvements.
  • Commercial awareness and understanding of client service management.
  • Able to manage competing demands in a fast-paced client service setting.
  • Collaborative team player who can build relationships at every level.
  • Client-focused approach with a clear commitment to service quality.
  • Self-directed and able to perform effectively under pressure.
  • Confident leadership style with the ability to influence and motivate others.
  • Strong ownership and accountability.
  • Positive, proactive approach to resolving problems.
  • Flexible and responsive to changing client and business needs.
  • Commitment to continuous improvement and operational excellence.
  • Commercial mindset focused on creating value for clients and the business.

Benefits

  • Annual leave and public holidays, with options to buy or carry forward leave.
  • Enhanced maternity, paternity, and adoption leave.
  • One paid volunteering day.
  • Private medical insurance, with optional family cover.
  • Employee Assistance Programme providing round-the-clock mental health and wellbeing support.
  • Death in Service benefit.
  • Competitive pension scheme.
  • Life assurance policies.
  • Hybrid working arrangement.
  • Agile culture with flexible hours and smarter ways of working.
  • Modern offices designed for collaboration, concentration, and wellbeing.
  • Tailored training opportunities.
  • Support toward professional qualifications.
  • Ongoing career development support.

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