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AAB
AAB
1,001 – 5,000 Employees
ConsultingHealthcareLogistics
AAB is a UK-based accountancy and business advisory firm supporting SMEs, corporates and high-net-worth individuals with audit, tax, corporate finance, payroll, HR, restructuring, wealth management and virtual finance services. With offices across the UK, Ireland and internationally, AAB combines financial expertise with sector knowledge spanning energy, technology, construction, food and drink, the public sector and industrial businesses. Its work also addresses clients’ wider people, financial planning and sustainability needs.
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Payroll Manager - AAB, Hybrid UK

Lead UK payroll delivery for SME clients at AAB, managing client relationships, service quality, and the development of Client Success Specialists.

GBUnited KingdomHybridFull-timeMiddleSeniorEnglish RequiredPayroll

Description

  • Oversee payroll delivery for a portfolio of SME clients
  • Lead, coach, and develop Client Success Specialists
  • Strengthen client relationships and deliver a positive service experience
  • Coordinate payroll work across clients, the CSS team, and QX
  • Plan team workloads, resource allocation, and service priorities
  • Track payroll accuracy, SLA performance, client satisfaction, and operational efficiency
  • Handle complex client queries, service issues, and operational challenges
  • Develop team capability through coaching, feedback, mentoring, and performance management
  • Promote accountability, collaboration, continuous improvement, and operational excellence
  • Lead client service reviews and manage ongoing relationships
  • Find opportunities to improve services and processes, retain clients, and refer additional services
  • Work with internal departments to support client service delivery
  • Contribute to marketing, networking, and business development activity
  • Assess service-delivery risks and introduce controls and corrective measures
  • Oversee payroll processing, outputs, client communications, and exception reporting
  • Keep current with payroll legislation and apply relevant changes
  • Review performance measures and service data
  • Support client reviews, onboarding transitions, technology improvements, and continuous improvement initiatives

Requirements

  • Higher Grade, A Level, or equivalent qualification
  • Relevant professional qualifications
  • Experience managing payroll delivery in a client-focused setting
  • Track record of leading teams and developing high-performing employees
  • Experience managing payroll client portfolios and stakeholder relationships
  • Experience with outsourced or offshore delivery models
  • Experience resolving complex payroll queries and client escalations
  • Experience leading operational improvement and service excellence initiatives
  • Experience supporting business development and client retention
  • Experience managing performance against operational and commercial targets
  • Knowledge of payroll legislation, payroll operations, and industry best practice
  • Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and payroll software
  • Strong analytical and problem-solving abilities
  • Experience using service performance data to drive improvements
  • Strong commercial awareness and knowledge of client service management
  • Ability to balance competing priorities in a fast-paced client service environment

Benefits

  • Annual leave and public holidays, with options to purchase or carry over leave
  • Enhanced maternity, paternity, and adoption leave
  • One paid volunteering day
  • Private medical insurance, with optional family coverage
  • Employee Assistance Programme offering 24/7 mental health and wellbeing support
  • Death in Service benefit
  • Competitive pension scheme
  • Life assurance policies
  • Hybrid working arrangement
  • Flexible hours and an agile working culture
  • Modern, collaborative office environments
  • Tailored training, professional qualifications, and ongoing career support

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