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AAB — Buyuk Britaniyada joylashgan buxgalteriya hisobi va biznes konsalting kompaniyasi bo‘lib, kichik va o‘rta korxonalar, korporativ tashkilotlar hamda yuqori sof boylikka ega shaxslarga audit, soliq, korporativ moliya, ish haqi hisob-kitobi, inson resurslari, qayta tuzish, boylikni boshqarish va virtual moliya xizmatlarini taqdim etadi. Buyuk Britaniya, Irlandiya va boshqa mamlakatlardagi ofislari orqali AAB moliyaviy ekspertizasini energetika, texnologiyalar, qurilish, oziq-ovqat va ichimliklar, davlat sektori hamda sanoat korxonalari kabi sohalardagi bilimlari bilan birlashtiradi. Kompaniya faoliyati mijozlarning xodimlar, moliyaviy rejalashtirish va barqarorlik bilan bog‘liq kengroq ehtiyojlarini ham qamrab oladi.
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Payroll Manager - AAB, Hybrid UK

Lead UK payroll delivery for SME clients at AAB, managing client relationships, service quality, and the development of Client Success Specialists.

GBBuyuk BritaniyaGibridTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaIsh haqi hisoblash

Tavsif

  • Oversee payroll delivery for a portfolio of SME clients
  • Lead, coach, and develop Client Success Specialists
  • Strengthen client relationships and deliver a positive service experience
  • Coordinate payroll work across clients, the CSS team, and QX
  • Plan team workloads, resource allocation, and service priorities
  • Track payroll accuracy, SLA performance, client satisfaction, and operational efficiency
  • Handle complex client queries, service issues, and operational challenges
  • Develop team capability through coaching, feedback, mentoring, and performance management
  • Promote accountability, collaboration, continuous improvement, and operational excellence
  • Lead client service reviews and manage ongoing relationships
  • Find opportunities to improve services and processes, retain clients, and refer additional services
  • Work with internal departments to support client service delivery
  • Contribute to marketing, networking, and business development activity
  • Assess service-delivery risks and introduce controls and corrective measures
  • Oversee payroll processing, outputs, client communications, and exception reporting
  • Keep current with payroll legislation and apply relevant changes
  • Review performance measures and service data
  • Support client reviews, onboarding transitions, technology improvements, and continuous improvement initiatives

Talablar

  • Higher Grade, A Level, or equivalent qualification
  • Relevant professional qualifications
  • Experience managing payroll delivery in a client-focused setting
  • Track record of leading teams and developing high-performing employees
  • Experience managing payroll client portfolios and stakeholder relationships
  • Experience with outsourced or offshore delivery models
  • Experience resolving complex payroll queries and client escalations
  • Experience leading operational improvement and service excellence initiatives
  • Experience supporting business development and client retention
  • Experience managing performance against operational and commercial targets
  • Knowledge of payroll legislation, payroll operations, and industry best practice
  • Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, and payroll software
  • Strong analytical and problem-solving abilities
  • Experience using service performance data to drive improvements
  • Strong commercial awareness and knowledge of client service management
  • Ability to balance competing priorities in a fast-paced client service environment

Imtiyozlar

  • Annual leave and public holidays, with options to purchase or carry over leave
  • Enhanced maternity, paternity, and adoption leave
  • One paid volunteering day
  • Private medical insurance, with optional family coverage
  • Employee Assistance Programme offering 24/7 mental health and wellbeing support
  • Death in Service benefit
  • Competitive pension scheme
  • Life assurance policies
  • Hybrid working arrangement
  • Flexible hours and an agile working culture
  • Modern, collaborative office environments
  • Tailored training, professional qualifications, and ongoing career support

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