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CorroHealth
CorroHealth
5,001 – 10,000 Employees
H1B Visa SponsorHealthcareHealthcare InsuranceSaaS
CorroHealth develops clinically led healthcare analytics and technology solutions for hospitals and health systems. Its work focuses on improving financial performance across the healthcare revenue cycle, combining revenue cycle management, clinical documentation, medical coding, and denials management with expert guidance. By addressing complex payer-provider processes, CorroHealth helps healthcare organizations operate more efficiently and make informed decisions about revenue and reimbursement.
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Patient Communications Representative - CorroHealth Remote

Handle patient communications, medical debt repayment, account research, payment arrangements, and balance resolution for CorroHealth, a healthcare reimbursement solutions provider. Maintain accurate records while following client standards, federal regulations, and healthcare privacy requirements.

USUnited StatesRemoteFull-timeJuniorNo degree requiredEnglish RequiredCommunications

Description

  • Discuss medical debt repayment options with patients
  • Meet assigned resolution, call-quality, and productivity targets
  • Deliver customer service while resolving medical account balances
  • Create patient profiles and collect relevant financial details
  • Update demographic and financial records during patient calls
  • Negotiate suitable payment arrangements
  • Make outbound calls and handle inbound calls through the company telephone system
  • Research accounts and direct them through the appropriate client workflows
  • Use job aids and crosswalks to answer patient questions and resolve account issues
  • Record findings from account research accurately
  • Communicate with patients and clients to collect required account information
  • Process accounts according to client standards and applicable federal regulations
  • Ensure accurate contact documentation and consistently high-quality account handling
  • Follow FDCPA, state regulations, departmental requirements, and company compliance policies
  • Stay current on applicable federal and state requirements, including HIPAA, FDCPA, the Privacy Act, and FCRA
  • Complete required training and apply updated policies and procedures in daily work

Requirements

  • High school diploma or equivalent
  • At least one year of experience working in healthcare
  • At least six months of call center experience; one year is preferred
  • Experience using PCs in a Windows environment
  • Basic keyboarding proficiency
  • Previous sales or customer service experience
  • Effective written and verbal communication skills
  • Strong listening skills and the ability to follow written and verbal instructions
  • Sound mathematical and calculator skills
  • Strong organization and the ability to meet tight deadlines
  • Negotiation, counseling, and problem-solving abilities
  • Reliability and availability for flexible day, evening, and weekend hours as needed
  • Ability to learn the company’s collections and telephone systems
  • Persistence and the ability to overcome objections and remove barriers
  • Ability to work at a computer terminal for six to eight hours per day
  • Must reside in the United States

Benefits

  • Opportunities for professional development and personal growth
  • Continuing education and career development within the industry
  • Training sessions assigned by management
  • Fully remote work

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