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MDS Communications Corporation is a family-owned telephone fundraising company serving nonprofit organizations, ministries, and political and public-policy causes. Founded in 1992, it combines outbound and inbound call center operations with remote-agent support and fulfillment services to manage donor acquisition, renewal and reactivation campaigns, sustainer programs, and pledge handling. Its work also includes predictive modeling, analytics, secure data processing, campaign reporting, quality assurance, and PCI-compliant operations, supported by training and dedicated account management for national and regional clients.
Outbound Call Center Agent – Remote Oklahoma
Work remotely as an outbound fundraising call agent supporting nonprofit clients. Use approved scripts to engage donors, secure contributions, and meet call-volume and fundraising targets.
Description
- Complete comprehensive training
- Join one of four MDS teams supporting designated clients
- Use predictive dialing equipment to call for 4–8 clients during an eight-hour shift
- Handle approximately 16–24 calls per hour, with an average gap of 20–30 seconds between calls
- Engage donors and prospective donors with a positive, enthusiastic approach using client-approved scripts
- Obtain financial contributions for nonprofit clients
- Meet required fundraising and productivity benchmarks
Requirements
- At least one year of successful outbound telemarketing experience, or a strong employment history demonstrating long-term stability
- Reliable wired internet connection
- Quiet, interruption-free home workspace
- Basic computer proficiency
- Genuine commitment to charitable and nonprofit organizations
- Readiness to learn
- Persistence in reaching goals
Benefits
- Performance-based bonus program
- Paid break periods
- Eligibility for health insurance after two months
- Employer-paid coverage of 75% of base employee health insurance premiums
- Paid time off
- Comprehensive initial training
- Advancement opportunities into management
- Pathways to Inbound Donor Services roles
- Opportunity to manage client donor portfolios valued at $1,000–$10,000
- Preference for internal promotion when possible
- Recovery-friendly workplace with support for employees committed to sobriety
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