Senior IAM Engineer
cyberunity AG
Develop and operate hybrid identity and access management solutions for enterprise customers. Automate integrations at cyberunity AG, a Swiss IT and information security provider.
Open
501 – 1,000 Employees
TelecommunicationsNsight is a telecommunications holding company and service provider focused on Wisconsin and Upper Michigan. Through brands including Cellcom, Nsight Telservices, and Nsight Tower, the company provides telecom services, network infrastructure, and related support across its operating sites. Nsight highlights customer-focused operations, employee development, community involvement, and investor relations as part of its approach to serving customers and supporting its workforce.
Inside Sales Phone Agent — Remote, United States
Make outbound calls to enroll patients in Nsight Health’s remote patient monitoring and chronic care programs. Work remotely to secure consent, support patients, and achieve enrollment goals.
Description
- Call patients with approved scripts to explain and enroll them in remote patient monitoring and chronic care management programs
- Explain service benefits, answer questions, and address objections to complete enrollments
- Achieve or surpass daily and monthly enrollment goals
- Deliver responsive customer service and a positive patient experience
- Accurately verify and document patient information
- Follow HIPAA requirements and internal compliance standards
- Attend daily morning virtual meetings and coordinate with the remote team through Google Workspace
- Complete data entry and reporting in Google Sheets and Google Docs
- Adapt to updates in scripts, procedures, and program offerings
- Identify patient needs and provide proactive assistance
- Follow company policies and applicable regulations
- Handle additional responsibilities as assigned
Requirements
- Demonstrated sales experience
- Clear, friendly verbal communication and strong interpersonal skills
- Ability to work across multiple scripts and respond professionally to rejection
- Skill in building rapport and trust with patients
- Effective multitasking and time management in a remote setting
- Positive, energetic, and empathetic approach
- Ability to read, write, and interpret documents and instructions
- Strong reasoning and problem-solving skills
- Well-developed communication and organizational abilities
- Google Workspace proficiency, including Sheets and Docs, preferred
- Associate degree preferred
- Call center experience preferred
- Internet service with at least 50 Mbps download and 10 Mbps upload speeds
- Required hardwired internet connection; Wi-Fi is not permitted
- Internet speed test submission during the offer process
- Private workspace that meets HIPAA requirements
- Availability Monday through Friday, 10:00 AM–7:00 PM Eastern Time
- Required attendance for 5–7 days of training, Monday through Friday, 9:00 AM–6:00 PM Eastern Time
- Comfort using AI tools such as Claude, ChatGPT, and workflow automation platforms
- Compliance with HIPAA and company policies
Benefits
- Additional $1.50 per hour for time worked after 7:00 PM
- Additional $2.00 per hour for time worked after 10:00 PM
- Additional $1.50 per hour for all Saturday and Sunday hours
- $1,500 sign-on bonus after 120 days of continuous employment, subject to active employment and satisfactory performance at payout
- Monthly bonus opportunity of up to $4,500
- 5% bilingual pay allowance
- 11 paid company holidays each year
- Paid time off
- Medical, dental, vision, and supplemental insurance options
- 401(k) plan with a 3.5% company match
- Company-provided equipment
- Remote, home-based work environment
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