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Headway is a healthcare technology company operating an insurance-native marketplace for mental health care. Its platform connects people with licensed therapists and psychiatrists for in-person and online appointments, helping users find providers by specialty, location, and insurance coverage. Headway also manages insurance verification and billing, while giving providers tools such as a provider portal and insurance-native electronic health records system to reduce administrative work. The company partners with more than 100 insurance plans, supports care in multiple languages, and focuses on making in-network mental health services more accessible and affordable. Headway’s team works across healthcare, marketplace, and SaaS products, with hiring opportunities centered on technology and services that improve access to behavioral health care.
Operations Associate – Headway (Remote, United States)
Support Headway’s mental healthcare platform and Supervisory Billing program through state launches, clinician approvals, compliance operations, documentation, and contractor support.
United States$60,520 – $89,000 / year
RemoteFull-timeJuniorMiddleNo degree requiredEnglish RequiredOperationsDescription
- Support state-launch scoping and setup, including research into license requirements and verification methods
- Confirm Verifiable and CVO coverage, coordinate paneling and vendor updates, and maintain the state playbook
- Manage supervisee onboarding and approvals, including go-live decisions, rejection communications, tracker maintenance, supervisor checks, and Supervisor Quality Committee preparation
- Maintain a state-by-state knowledge base of license requirements
- Create launch SOPs and maintain CX guidance and enablement materials
- Support contractor training and quality oversight
- Handle complex and exception cases escalated by contractors
- Triage and resolve tickets and escalations from providers, group practices, CX, PGAs, CS, and Engineering
- Collaborate with Data and Engineering on product and process improvements
- Support compliant processes for graduation, license-expiration tracking, supervisor reassignment, and removal of onboarding blocks
- Partner with Data on operational fields, tracking, and dashboards
Requirements
- 1–3 years of experience in operations, compliance, or process-focused coordination
- Experience in healthcare, licensing, or another regulated industry is advantageous
- Strong attention to detail and ability to manage a high-volume daily process
- Ability to produce clear SOPs, playbooks, guides, and other documentation
- Ability to work through ambiguity and quickly learn state-specific requirements
- Strong communication skills for cross-functional collaboration
- Authorization to work for any U.S. employer is required
- Disclosure of whether visa sponsorship is needed now or in the future is required
Benefits
- Equity
- Comprehensive health and wellness benefits
- Retirement savings benefits
- Meaningful ownership opportunities through equity
- Reasonable accommodations for people with disabilities
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