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SERVPRO
SERVPRO
201 – 500 Employees
HealthcareInsuranceLogistics
SERVPRO is a cleanup and restoration company serving residential and commercial customers across the United States and Canada. Its services include fire and water damage restoration, mold remediation, and general cleaning, supported by a network of more than 2,280 locations and around-the-clock emergency response. Founded in 1967, SERVPRO employs trained restoration professionals who help customers recover and return affected properties to usable condition after major damage.
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Onsite Learning Partner, Business Development

Deliver live and virtual training for SERVPRO franchise and headquarters teams. Strengthen operational capability through brand-standard instruction, subject matter expert coaching, and field-focused learning support.

USUnited StatesTNTennesseeOn-siteFull-timeMiddleSeniorEnglish RequiredBusiness Development Rep

Description

  • Lead live and virtual workshops for franchise teams and headquarters employees
  • Facilitate hands-on, scenario-driven training aligned with established standards
  • Adjust delivery methods to learner needs while preserving instructional goals and brand requirements
  • Stay current on operational standards, equipment, processes, and proven practices
  • Work with headquarters and franchise subject matter experts to verify content and support co-facilitation
  • Coach subject matter experts and field leaders on facilitation methods, delivery standards, and workshop preparation
  • Help T3 participants provide consistent, high-quality training that meets operational standards
  • Organize training materials, equipment, and logistics for in-person and virtual workshops
  • Coordinate workshop schedules, enrollment, and communications with the Field Capability Administrator
  • Optimize virtual and physical learning environments for participants
  • Collaborate with Instructional Design, Learning Experience, Operations, and multimedia teams
  • Facilitate or provide subject matter expertise at major learning events, including conventions and summits

Requirements

  • Bring 3–5 or more years of experience in training delivery, facilitation, field operations, or capability development
  • Experience leading workshops in distributed, franchise, or field-based settings is preferred
  • Experience in the assigned School is strongly preferred
  • Use virtual delivery platforms such as Zoom and Microsoft Teams proficiently
  • Work effectively in learning environments supported by an LMS
  • Understand instructor-led training content structure and instructional intent
  • Demonstrate strong situational awareness and adapt delivery to learner needs
  • Build effective relationships with franchisees, subject matter experts, and field leaders
  • Show commitment to continuous improvement and learner success
  • Hold a bachelor’s degree in a related field, or offer an equivalent combination of education and relevant work experience
  • Be able to travel and work across SERVPRO franchise locations and headquarters
  • Work standard hours within a 40-hour workweek
  • Work additional hours when necessary to complete assignments and projects on schedule
  • Travel up to 50%

Benefits

  • Comprehensive health coverage with medical, vision, and dental options
  • 401(k) plan with company matching
  • Company profit-sharing plan
  • Paid time off and paid holidays
  • Paid parental leave
  • Access to two onsite fitness rooms
  • Employee Assistance Program
  • Employee Resource Groups
  • Personal and professional development program

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