SONDA
SONDA
SONDA is a long-established company operating across consulting, logistics, and marketing. Its career platform gives prospective candidates a place to explore opportunities and learn more about joining the organization. For job seekers, SONDA’s profile provides a starting point for discovering roles within a broad, multidisciplinary business.

On-Site Technical Support Technician in Porto Alegre

Provide on-site technical support in Porto Alegre for users and maintain notebooks, desktops, MacBooks, and software. Work with Windows, Microsoft 365, OneDrive, Android devices, and ITSM tickets.

Description

  • Deliver technical assistance to users both on-site and remotely
  • Set up, maintain, and troubleshoot notebooks, desktops, and MacBooks
  • Support Windows, Microsoft 365, Outlook, OneDrive, and other business software
  • Install, configure, and remove software as needed
  • Investigate and resolve hardware and software problems
  • Format equipment and carry out cleaning and basic maintenance
  • Create, manage, and follow up on tickets in an ITSM platform
  • Complete basic configuration tasks for Android phones and other devices

Requirements

  • Completed or ongoing bachelor’s studies in Information Technology or a related discipline
  • Practical knowledge of configuring and maintaining MacBooks
  • Experience supporting users on-site, at a service desk, through chat, and by email
  • Experience managing cloud backups with OneDrive or comparable applications
  • Familiarity with ITSM ticketing and service-management tools
  • Working knowledge of desktop support, hardware, and software troubleshooting
  • Understanding of notebook and desktop components
  • Knowledge of Microsoft 365, Outlook, and Internet Explorer
  • Experience installing and uninstalling software
  • Knowledge of Windows and its applications
  • Basic hardware expertise covering hard drives, monitors, and notebooks
  • Knowledge of equipment formatting and physical and logical cleaning procedures
  • Basic ability to configure Android phones

Benefits

  • Flexible work practices designed to support work-life balance
  • Opportunities for professional development and ongoing skills growth
  • A collaborative, diverse, and innovation-oriented workplace
  • Access to SONDA Academy for professional learning
  • A hybrid model combining on-site and remote work
  • SONDA Wellness programs supporting physical, mental, and social well-being

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