Manhattan WMOS Engineer
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Support Manhattan WMOS implementations and operations as a WMS Engineer at ShyftLabs. ShyftLabs builds data products and digital solutions for Fortune 500 companies.
Open
Guidehouse is a global consulting firm that provides advisory, digital, and managed services to commercial and public-sector organizations. Its work supports clients in national security, financial services, healthcare, energy, and infrastructure, combining data analytics, digital technologies, risk management, and related expertise to address complex operational and strategic challenges. Guidehouse also emphasizes sustainability and innovation in its approach to organizational transformation.
Mid-Senior ServiceNow Business Analyst - Remote, United States
Guidehouse is seeking a mid-senior ServiceNow Business Analyst to lead workflow implementations for federal consulting clients. The role covers requirements analysis, solution design, testing, training, and stakeholder collaboration.
Description
- Lead ServiceNow projects while eliciting and documenting functional requirements from clients and users
- Partner with development teams to design, build, implement, and administer ServiceNow applications
- Convert complex business needs into ServiceNow-based technical designs and solutions
- Document current processes and pain points, then define improved future-state workflows
- Maintain communication with users and stakeholders across project and development lifecycles
- Work with technical teams to configure, develop, and enhance ServiceNow applications
- Monitor ServiceNow products, capabilities, and relevant industry developments
- Assess existing ServiceNow implementations and recommend technical improvements
- Produce process maps, design documents, communications, and other functional deliverables
- Assist with functional testing and user training
- Prepare technical and functional documentation for ServiceNow solutions
Requirements
- Must possess and maintain a federal or DoD SECRET security clearance, with approved adjudication completed before onboarding at Guidehouse.
- At least four years of professional experience.
- Bachelor's degree or equivalent experience.
- Experience with software development lifecycle methodologies, deliverables, and controls.
- Knowledge of ServiceNow modules and capabilities, including GRC, SPM, ITSM, App Engine, and Scoped Apps.
- Technology consulting experience covering requirements definition, client meeting leadership, UAT facilitation, and training delivery is preferred.
- Experience working in an Agile environment.
- At least one ServiceNow certification, such as CSA, CIS, or CAD.
- Agile, Scrum, or SAFe certification.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Ability to collaborate effectively within a team.
- Strong interpersonal skills and the ability to build rapport with people at diverse organizational levels.
- Exceptional attention to detail.
- Knowledge of other low-code and no-code platforms, including Power Apps, Power Automate, SharePoint, UiPath, Databricks, Power BI, and Tableau.
- Hands-on experience configuring ServiceNow solutions.
- General knowledge of financial management, particularly in a federal setting.
- Willingness to travel up to 10%.
Benefits
- Medical, prescription, dental, and vision insurance.
- Personal and family sick time plus company-paid holidays.
- Parental leave.
- 401(k) retirement plan.
- Group term life insurance and travel assistance.
- Voluntary life and accidental death and dismemberment insurance.
- Health savings, health care flexible spending, and dependent care flexible spending accounts.
- Transit and parking commuter benefits.
- Short- and long-term disability coverage.
- Tuition reimbursement plus personal development, certification, and learning opportunities.
- Employee referral program.
- Company-sponsored events and community outreach.
- Annual Care.com membership.
- Employee assistance program.
- Supplemental Corestream benefits, including critical care, hospital indemnity, accident insurance, legal assistance, and identity theft protection.
- The position may qualify for a discretionary variable incentive bonus.
- Flexible benefits package.
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