Remote Sales Advisor – Chiclayo, Peru
Konecta
Konecta is hiring a remote sales advisor based in Chiclayo to sell telecommunications products and services and manage customer interactions. The role offers fixed monthly pay plus commissions.
Open
Stefanini LATAM is a technology solutions provider focused on digital transformation and business modernization. With more than 30 years of experience, the company helps organizations improve operational models and customer experiences through automation, artificial intelligence, cybersecurity, and data analytics. Its work combines consulting with technology implementation, supporting clients as they identify opportunities to optimize processes, respond to changing market conditions, and pursue sustainable growth.
Level 2 Production Support Specialist - Panama Hybrid
Level 2 production support specialist maintaining critical telecommunications services at Stefanini. Diagnoses infrastructure, network, server, database, and incident issues within SLA requirements.
Description
- Ensure telecommunications service continuity and respond quickly to critical infrastructure incidents
- Diagnose complex software or infrastructure failures before escalation to Level 3
- Perform advanced equipment configuration
- Manage databases and analyze logs
- Provide first-line support and resolve standardized Level 1 issues
- Escalate complex incidents
- Manage incidents in accordance with service-level agreements (SLAs)
- Document incidents, failures, operating procedures, and technical knowledge
- Communicate with users, customers, managers, and vendors to manage expectations and coordinate solutions
Requirements
- Explain complex infrastructure issues clearly to managers or affected customers
- Accurately interpret failure symptoms reported by users or generated by system alerts
- Write incident logs and failure summaries, including post-mortems
- Remain calm and focused during critical service outages
- Assess risks in real time and apply temporary workarounds
- Adapt to rotating 24/7 shifts
- Understand networking, virtual platforms, and service management
- Know how to work with routers, switches, firewalls, and load balancers
- Demonstrate command of TCP/IP and routing protocols
- Administer Linux and Windows Server environments
- Have experience with VMware, Hyper-V, and AWS or Azure cloud platforms
- Run SQL queries in MySQL, PostgreSQL, and Oracle
- Use ITSM tools, Jira Service Management, and ServiceNow
- Understand Zabbix, Nagios, and SolarWinds
- Classify, prioritize, and resolve tickets within SLAs
- Apply root-cause analysis and advanced troubleshooting
- Create and maintain runbooks and knowledge bases
Benefits
- Open to applicants with disabilities
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