Consulting Cloud Architect, OpenShift
Red Hat
Design and deliver Red Hat OpenShift, Kubernetes, and hybrid cloud solutions for enterprise customers. Lead customer engagements focused on infrastructure, automation, and application delivery.
Open
SLR Consulting is a global environmental consultancy helping organizations address complex sustainability challenges. Its specialists provide advisory support across areas such as strategic performance, sustainability reporting, project delivery, climate resilience, waste management, and responsible sourcing. The company works with sectors including the built environment, consumer goods, and energy, developing practical approaches that connect environmental responsibility with business and project outcomes.
Level 2 Desktop Support Analyst at SLR Consulting
Provide advanced Level 2 desktop and endpoint support for SLR Consulting, a global environmental and advisory solutions firm. Work in a hybrid South African role supporting Microsoft 365, Intune, Jamf, and enterprise users.
Description
- Deliver Level 2 technical support for hardware, software, and enterprise applications
- Investigate and resolve complex incidents escalated from Level 1 support
- Conduct root cause analysis and apply lasting technical fixes
- Support Microsoft 365, Windows, macOS, and other endpoint technologies
- Administer endpoint devices through Intune and Jamf in MDM environments
- Provide responsive customer service and clear technical communication
- Keep ticket records accurate while meeting service-level targets
- Assist with device builds, deployments, and lifecycle management
- Troubleshoot LAN, Wi-Fi, and VPN connectivity issues
- Serve as an escalation resource and mentor for Level 1 technicians
- Develop and update knowledge base content and standard operating procedures
- Support IT projects, technology rollouts, and continuous improvement work
Requirements
- At least five years of desktop support experience at Level 2 or an equivalent level
- Demonstrated experience supporting Microsoft 365 and endpoint environments
- Hands-on experience with Intune, Jamf, Active Directory, and Entra ID
- Familiarity with ITSM platforms such as ServiceNow or Halo
- Sound knowledge of core networking principles
- Strong communication and technical problem-solving abilities
- Effective written and verbal communication skills
- Excellent time management with the ability to manage competing priorities
- Careful attention to detail and a methodical approach to problem-solving
- Self-direction and the ability to work independently
- Comfort working in a fast-paced environment
- Ability to collaborate effectively with people of varied personalities
Benefits
- A flexible, supportive One Team culture
- The chance to work with industry leaders and specialists on engaging projects
- Cross-disciplinary collaboration and learning across services
- A clear commitment to diversity and inclusion
- People with a range of disabilities are encouraged and welcomed to apply
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