U.S. Bank
U.S. Bank
U.S. Bank is a diversified banking and financial services company serving consumers, businesses, and corporate clients. Its offerings span retail and branch banking, commercial banking, lending and credit underwriting, wealth management, investment and asset management, insurance, and other financial products. Customers interact with the bank through branches, digital platforms, and contact centers. With teams and operations across the United States, Canada, Europe, and India, U.S. Bank hires across a broad range of banking, finance, technology, and business functions.

Junior Collections Analyst – Poland (Remote) | U.S. Bank

Support overdue account resolution for Elavon, U.S. Bank’s global payment solutions business. Manage customer contacts, payment arrangements, and improvements to collection processes.

Description

  • Review overdue customer accounts and determine appropriate debt-resolution actions
  • Handle inbound and outbound customer calls and emails to resolve outstanding payments
  • Explain the causes of overdue balances and help customers prevent future payment defaults
  • Deliver a service experience centered on customer needs
  • Complete offline activities that support an efficient workflow
  • Identify and implement improvements to collection processes and methods

Requirements

  • Strong spoken and written communication skills in Polish and English
  • Availability to work either 9:00 a.m.–5:00 p.m. or 10:00 a.m.–6:00 p.m.
  • Demonstrated commitment to delivering high-quality customer service
  • Confidence handling challenging customer calls
  • Positive approach to customers, colleagues, change, and workplace challenges
  • Accurate, self-directed approach to work
  • Strong organization and prioritization skills
  • Competence with PCs and Microsoft Office
  • Previous debt collection or call centre experience is an advantage

Benefits

  • Performance-related incentives for eligible employees
  • Inclusive benefits designed to support financial wellbeing, health, and wellness
  • Ongoing development through training, education support, and career progression opportunities
  • Employee recognition programs for achievements and milestones
  • Accessible, inclusive recruitment with hiring adjustments available

Related Jobs