Veepee is a European digital commerce company operating across eCommerce and business-to-consumer retail. Formed through the consolidation of European brands within the vente-privee group, it has a team of around 5,000 employees across 10 countries. Its work centers on building digital technologies that improve the online shopping experience, creating opportunities for professionals interested in technology, digital innovation, and international commerce. Veepee directs candidates to its official recruitment channels for job applications.
Italian Bilingual Customer Service Representative at Veepee (Hybrid, France)
Support Italian-speaking members of Veepee’s European e-commerce marketplace by resolving complex sales inquiries and complaints. Work with internal teams and partner brands to deliver personalized solutions and strengthen customer satisfaction.
Description
- Resolve complex sales-related customer inquiries
- Strengthen member loyalty through relevant, personalized responses
- Work with internal teams and partner brands to determine the best solutions for member requests
- Maintain service quality and customer satisfaction
- Complete a video interview with the recruiter
- Complete an interview with HR and the hiring manager
Requirements
- High school diploma or equivalent qualification
- Experience in customer relations, preferably handling complaints
- Strong commitment to customer service and satisfaction
- Proactive, solution-focused approach to resolving issues
- Sound judgment when balancing options and making decisions
- Methodical and detail-focused working style
- Strong written communication skills
- Excellent spelling and grammar
- Confidence communicating with customers by phone
- Italian-English bilingual communication skills
- Native-level Italian proficiency
- All positions are open to candidates with disabilities
Benefits
- Performance-based bonus
- Profit-sharing and incentive schemes
- Remote work available for up to three days per week
- Access to an online language-learning platform
- Works council (CSE) benefits
- CESU and holiday vouchers
- On-site restaurant and connected refrigerators provided through Foodles, Kumo, and Bolk
- Access to the company gym