Veepee एक यूरोपीय डिजिटल वाणिज्य कंपनी है, जो ई-कॉमर्स और व्यवसाय-से-उपभोक्ता खुदरा क्षेत्र में काम करती है। vente-privee समूह के अंतर्गत यूरोपीय ब्रांडों के एकीकरण से बनी इस कंपनी में 10 देशों में लगभग 5,000 कर्मचारी हैं। इसका काम ऐसी डिजिटल तकनीकें विकसित करने पर केंद्रित है, जो ऑनलाइन खरीदारी के अनुभव को बेहतर बनाती हैं और प्रौद्योगिकी, डिजिटल नवाचार तथा अंतरराष्ट्रीय वाणिज्य में रुचि रखने वाले पेशेवरों के लिए अवसर तैयार करती हैं। Veepee नौकरी के आवेदनों के लिए उम्मीदवारों को अपने आधिकारिक भर्ती चैनलों का उपयोग करने का निर्देश देती है।
Italian Bilingual Customer Service Representative at Veepee (Hybrid, France)
Support Italian-speaking members of Veepee’s European e-commerce marketplace by resolving complex sales inquiries and complaints. Work with internal teams and partner brands to deliver personalized solutions and strengthen customer satisfaction.
विवरण
- Resolve complex sales-related customer inquiries
- Strengthen member loyalty through relevant, personalized responses
- Work with internal teams and partner brands to determine the best solutions for member requests
- Maintain service quality and customer satisfaction
- Complete a video interview with the recruiter
- Complete an interview with HR and the hiring manager
आवश्यकताएँ
- High school diploma or equivalent qualification
- Experience in customer relations, preferably handling complaints
- Strong commitment to customer service and satisfaction
- Proactive, solution-focused approach to resolving issues
- Sound judgment when balancing options and making decisions
- Methodical and detail-focused working style
- Strong written communication skills
- Excellent spelling and grammar
- Confidence communicating with customers by phone
- Italian-English bilingual communication skills
- Native-level Italian proficiency
- All positions are open to candidates with disabilities
लाभ
- Performance-based bonus
- Profit-sharing and incentive schemes
- Remote work available for up to three days per week
- Access to an online language-learning platform
- Works council (CSE) benefits
- CESU and holiday vouchers
- On-site restaurant and connected refrigerators provided through Foodles, Kumo, and Bolk
- Access to the company gym