IT Technician and Client Support Specialist
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KPMG is a global professional services network delivering audit, tax, and advisory work to organizations across a wide range of industries. Its teams help clients address complex business challenges, strengthen performance, and make informed decisions through services shaped around their operational and strategic needs. The firm’s work is grounded in a focus on integrity, quality, and practical solutions.
IT Help Desk Specialist – Kyiv Hybrid
Provide first-line IT support for KPMG Ukraine users, resolving issues involving networks, devices, software, Teams telephony, and information security. Manage service requests, installations, documentation, and end-user guidance.
Description
- Receive and register IT and information security requests, troubleshoot issues, and resolve users’ technical queries
- Log and resolve user requests within agreed timeframes in line with SLA requirements
- Resolve user technical problems accurately, promptly, and with sound judgment
- Support first-line Teams telephony, audio conferencing, and video conferencing systems
- Provide first-line support for user hardware and software issues and resolve related problems
- Provide first-line support for network outages and multifunction device errors
- Install and upgrade computer-system hardware and software
- Advise end users and deliver user training
- Participate in IT systems projects when required
- Maintain IT support service databases and documentation
- Follow IT service procedures, policies, and IT knowledge-base requirements
Requirements
- Higher education; a degree in information technology, mathematics, or engineering is preferred
- At least one year of experience in technical user support, IT support, or service desk work
- Intermediate written and spoken English proficiency
- Strong interpersonal and communication skills
- Knowledge of networking technologies
- Professional knowledge of Windows 10, iOS, and Android
- Advanced user proficiency with Microsoft Office products, especially Word, Excel, Outlook, and PowerPoint, as well as Teams
- Active Directory and SCCM knowledge is preferred
- ITIL knowledge is preferred
- Ability to work effectively under pressure
- Willingness to take responsibility
Benefits
- Work in teams that create meaningful impact
- Access internal and external learning opportunities that support professional development
- Hybrid work or a comfortable office in the city center
- Participation in national reconstruction projects
- Psychological support service, including additional consultations for mobilized people, veterans, and those awaiting mobilization
- Medical insurance, with expanded coverage available for veterans
- 29 calendar days of annual leave
- Five additional paid days dedicated to personal health care
- Well-being webinars, yoga sessions, a book club, a women’s community, and a blood-donor community
- Charitable and volunteer activities, support for vulnerable groups, animal welfare, and a green office
- Official salary with taxes withheld
- Interesting challenges and transparent growth opportunities
- Donations and contributions to the victory effort
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