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KPMG
KPMG
Sponsor pentru viza H1BConsultanțăFinanțeFintech
KPMG este o rețea globală de servicii profesionale care oferă servicii de audit, fiscalitate și consultanță organizațiilor dintr-o gamă largă de industrii. Echipele sale îi ajută pe clienți să abordeze provocări de afaceri complexe, să își îmbunătățească performanța și să ia decizii informate prin servicii adaptate nevoilor lor operaționale și strategice. Activitatea firmei se bazează pe integritate, calitate și soluții practice.
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Locurile de muncă ale companiei

IT Help Desk Specialist – Kyiv Hybrid

Provide first-line IT support for KPMG Ukraine users, resolving issues involving networks, devices, software, Teams telephony, and information security. Manage service requests, installations, documentation, and end-user guidance.

UAUcrainaHibridNormă întreagăJuniorLimbă Obligatorie: englezăLimbă Obligatorie: ucraineanăAsistență IT
AndroidiOS

Descriere

  • Receive and register IT and information security requests, troubleshoot issues, and resolve users’ technical queries
  • Log and resolve user requests within agreed timeframes in line with SLA requirements
  • Resolve user technical problems accurately, promptly, and with sound judgment
  • Support first-line Teams telephony, audio conferencing, and video conferencing systems
  • Provide first-line support for user hardware and software issues and resolve related problems
  • Provide first-line support for network outages and multifunction device errors
  • Install and upgrade computer-system hardware and software
  • Advise end users and deliver user training
  • Participate in IT systems projects when required
  • Maintain IT support service databases and documentation
  • Follow IT service procedures, policies, and IT knowledge-base requirements

Cerințe

  • Higher education; a degree in information technology, mathematics, or engineering is preferred
  • At least one year of experience in technical user support, IT support, or service desk work
  • Intermediate written and spoken English proficiency
  • Strong interpersonal and communication skills
  • Knowledge of networking technologies
  • Professional knowledge of Windows 10, iOS, and Android
  • Advanced user proficiency with Microsoft Office products, especially Word, Excel, Outlook, and PowerPoint, as well as Teams
  • Active Directory and SCCM knowledge is preferred
  • ITIL knowledge is preferred
  • Ability to work effectively under pressure
  • Willingness to take responsibility

Beneficii

  • Work in teams that create meaningful impact
  • Access internal and external learning opportunities that support professional development
  • Hybrid work or a comfortable office in the city center
  • Participation in national reconstruction projects
  • Psychological support service, including additional consultations for mobilized people, veterans, and those awaiting mobilization
  • Medical insurance, with expanded coverage available for veterans
  • 29 calendar days of annual leave
  • Five additional paid days dedicated to personal health care
  • Well-being webinars, yoga sessions, a book club, a women’s community, and a blood-donor community
  • Charitable and volunteer activities, support for vulnerable groups, animal welfare, and a green office
  • Official salary with taxes withheld
  • Interesting challenges and transparent growth opportunities
  • Donations and contributions to the victory effort

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