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Sentry
Sentry
1,001 – 5,000 Employees
H1B Visa SponsorB2BInsurance
Sentry is an insurance company serving businesses across industries such as printing, landscaping, trucking, and automotive dealerships. Founded in 1904, it provides tailored commercial coverage, claims support, and risk-management guidance designed to help clients prevent losses and operate more safely. Its work combines long-standing insurance expertise with customized solutions for the needs of business customers.
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Hybrid Customer Service Representative

Support Sentry policyholders by phone, email, and chat while handling claims and policy service requests. Deliver accurate, timely assistance for a large mutual insurance company.

USUnited StatesILIllinoisNCNorth Carolina
$15 – $23 / hour
HybridFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Deliver customer support by phone, email, and chat in a contact center
  • Resolve service issues under close supervision using established procedures
  • Act as Sentry customers’ initial telephone contact
  • Improve the customer experience by removing friction and simplifying processes
  • Evaluate customer needs and take appropriate action to fulfill requests
  • Build positive relationships that strengthen customer confidence, loyalty, and retention
  • Provide prompt service that meets or exceeds defined standards
  • Handle high call volumes for an assigned line of business
  • Locate, provide, or obtain required information and documentation
  • Explain the appropriate next steps for claims
  • Answer questions and route or transfer calls when needed
  • Enter information to initiate claims
  • Use multiple systems and technologies to research, collect, and document information
  • Resolve service situations accurately for insureds and customers
  • Record and file details from every call or electronic request in the correct system
  • Process loss information, submitted documentation, payments, and policy changes

Requirements

  • High school diploma
  • Reliable, predictable attendance that meets or exceeds attendance requirements
  • Availability to work nights, weekends, and holidays
  • Strong interpersonal skills for handling customer issues professionally
  • Clear and accurate verbal and written communication skills
  • Computer and keyboard proficiency
  • Familiarity with applications such as Excel and Word
  • Ability to use multiple software systems to research and accurately resolve service situations
  • Basic critical-thinking, creative-thinking, and problem-solving abilities
  • Spanish proficiency preferred but not required

Benefits

  • $1,000 sign-on bonus paid during the first year for new hires
  • $1,500 total sign-on bonus paid during the first year for bilingual new hires
  • Additional $1,000 sign-on bonus for new hires with a Property & Casualty Producers License, paid over five months
  • Optional work-from-home schedule on Mondays and Fridays
  • Technology and equipment for office and home workspaces
  • Dining stipend or meal allowance based on location
  • Sentry University learning opportunities
  • Tuition reimbursement program
  • Group medical, dental, and vision insurance
  • Parental leave
  • Pet insurance
  • Caregiver leave
  • Wellness resources
  • HSA, FSA, and Dependent Care FSA options
  • Paid time off
  • Paid volunteer time off
  • 100% company match on the first 8% contributed to a 401(k) each pay period
  • Immediate 401(k) vesting
  • Sentry Foundation support for the United Way

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