Relou RH is a human resources consulting firm that helps businesses build stronger teams and workplace cultures. Led by Rebeca Louise, the company supports hiring and people operations through strategic assessments and services spanning recruitment, selection, personnel management, process analysis, behavioral analysis, strategic management, and training and development. Its work is geared toward organizations recruiting across marketing, technology, engineering, and architecture, combining HR expertise with practical support for team growth and organizational effectiveness.
Head of Customer Success and Delivery – Hybrid in Itu
Lead the Customer Success function, including team leadership, post-sales delivery, and retention, for a marketing and education company. Coordinate service execution and approximately 12 in-person events each year.
BrazilR$0 – R$20,000 / month
HybridContractLeadPortuguese RequiredCustomer SuccessCustomer Success ManagerDescription
- Lead and develop the Customer Success team through a people-centered management approach
- Build, standardize, and improve post-sales and program delivery processes
- Track departmental performance metrics, emphasizing NPS and customer retention
- Plan and supervise the on-site delivery of approximately 12 corporate events each year
- Deploy and manage customer service and communication workflows with technology and artificial intelligence tools
- Maintain process consistency across Monday.com, Slack, and WhatsApp channels
Requirements
- Demonstrated experience leading teams and managing a Customer Success function
- Advanced ability to track and interpret customer satisfaction metrics, including NPS, churn, and retention
- Working proficiency with Monday.com, Slack, WhatsApp systems, and artificial intelligence tools
- Availability for hybrid work, including two to three on-site days per week in the Itu, São Paulo region
- Willingness to travel frequently to supervise in-person events
- Proactive, self-directed working style combined with strategic thinking and emotional intelligence
- Prior experience in Marketing, Education, or high-ticket digital products
- Experience planning and delivering medium- to large-scale in-person events
- Knowledge of agile project management practices
- Bachelor’s degree in Marketing, Public Relations, Journalism, Advertising, or a related discipline