Michelin
Michelin
Michelin is a global manufacturer built on more than 130 years of materials-science expertise. Its polymer-composite technologies support high-performance tires and components for mobility, construction, aeronautics, low-carbon energy, and healthcare applications. The company also develops connected tools and artificial-intelligence services for professional fleets, while extending its expertise into lifestyle experiences through the MICHELIN Guide’s restaurant and hotel recommendations.

French Sales Representative - Michelin, Clermont-Ferrand (Hybrid)

Join Michelin as a French Sales Representative in a hybrid Clermont-Ferrand role, managing orders, customer complaints, and additional sales for a company committed to sustainable mobility.

Description

  • Process orders according to customer requirements and contractual terms
  • Offer suitable alternatives when products are unavailable or discontinued
  • Coordinate deliveries with customers and external partners
  • Monitor orders, develop the customer portfolio, and communicate delays or issues proactively
  • Work with logistics, planning, sales, finance, and supply chain teams
  • Document and assess customer inquiries and complaints
  • Provide suitable solutions and follow issues through to resolution
  • Determine root causes and implement corrective measures
  • Maintain accurate customer records in company systems
  • Promote digital tools and help customers use them effectively
  • Act as the main contact for order, product, and service inquiries
  • Present products and services while explaining their value
  • Review the key performance indicators used to manage the activity
  • Report recurring issues internally and help improve processes
  • Follow established quality standards and procedures
  • Advise customers and identify opportunities for additional sales
  • Find opportunities to improve logistics operations
  • Assist the field sales force with sales and marketing initiatives
  • Escalate opportunities, leads, and relevant market information
  • Serve as the team’s subject-matter expert and attend relevant meetings and committees
  • Complete other responsibilities associated with the role

Requirements

  • Post-secondary commercial or business qualification requiring two to three years of study
  • Adaptable approach to changing customer and business needs
  • Takes initiative in managing responsibilities and opportunities
  • Strong customer service orientation
  • Effective problem-solving ability
  • Collaborative approach to teamwork
  • Ability to create value for customers
  • Ability to present products and services and explain their benefits
  • Comfort using digital tools and systems
  • Commitment to applying quality standards
  • Strong written and spoken French communication skills
  • Intermediate English proficiency at B1 level
  • Thorough understanding of the business environment relevant to the role
  • Permanent, full-time availability

Benefits

  • Two months of induction and certification training at the beginning of employment
  • Hybrid work available after six months of qualification in the role, for up to two days per week
  • Private health insurance
  • Works council benefits
  • Company savings plan
  • Employee share ownership plan
  • CESU employee service vouchers
  • Competitive salary with opportunities for progression

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