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TEKsystems
TEKsystems
ConsultingEnterpriseRecruitment
TEKsystems is a global technology consulting and workforce solutions company serving enterprise organizations. Its work spans cloud, data and AI, automation, application development, Agile and DevOps transformation, technology operations, and digital experience. The company also provides talent acquisition, recruitment, and managed services, supporting technology teams and large-scale workforce programs across sectors including financial services, healthcare, the public sector, telecommunications, retail, manufacturing, and energy. Its broad service model creates opportunities across consulting, engineering, technology operations, and recruitment-focused roles.
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French-English Bilingual Customer Service Representative

Serve auto-loan and lease customers remotely in French and English, resolving insurance documentation and coverage issues. Handle a high volume of calls and keep customer records accurate.

USUnited StatesFLFlorida
$16 / hour
RemoteContractJuniorNo degree requiredEnglish RequiredFrench RequiredCustomer Support

Description

  • Manage a steady flow of incoming and outgoing customer calls.
  • Help customers resolve insurance issues, such as missing documents, canceled policies, coverage mismatches, and payment concerns.
  • Reach out to insurers to confirm policy details and secure required documents.
  • Clarify insurance requirements and explain the steps customers need to take.
  • Record customer conversations and account updates accurately in internal systems.
  • Leave courteous, scripted messages when customers or insurance contacts cannot be reached.
  • Work in line with established procedures, compliance rules, and quality standards.
  • Meet expectations for productivity, attendance, and performance.
  • Provide a courteous, professional experience in every customer interaction.
  • Complete classroom instruction, system training, job shadowing, supervised calls, and ongoing coaching.

Requirements

  • Fluent spoken and written French and English.
  • High school diploma or equivalent.
  • At least one year of customer service experience.
  • Type at least 30 words per minute.
  • Strong communication and problem-solving abilities.
  • Comfort spending most of the workday on the phone.
  • Able to work independently in a remote setting.
  • Positive attitude and professional phone manner.
  • Stable work history.
  • Preferred: Prior call center experience.
  • Preferred: Experience managing a high volume of calls.
  • Preferred: Background in customer support or customer service.
  • Preferred: Experience with CRM or web-based systems.
  • Preferred: Experience in financial services or insurance.
  • Preferred: Familiarity with scripts and performance metrics.
  • Successfully complete a training assessment to move to the assigned schedule.

Benefits

  • Comprehensive paid training.
  • Medical, dental, and vision coverage.
  • Critical illness, accident, and hospital coverage.
  • 401(k) plan with pre-tax and Roth after-tax contributions.
  • Optional life and accidental death and dismemberment insurance for employees and dependents.
  • Short- and long-term disability coverage.
  • Health Spending Account (HSA).
  • Transportation benefits.
  • Employee Assistance Program.
  • Paid time off or leave, including vacation or sick leave.

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