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French-English Bilingual Customer Service Representative
Serve auto-loan and lease customers remotely in French and English, resolving insurance documentation and coverage issues. Handle a high volume of calls and keep customer records accurate.
Apraksts
- Manage a steady flow of incoming and outgoing customer calls.
- Help customers resolve insurance issues, such as missing documents, canceled policies, coverage mismatches, and payment concerns.
- Reach out to insurers to confirm policy details and secure required documents.
- Clarify insurance requirements and explain the steps customers need to take.
- Record customer conversations and account updates accurately in internal systems.
- Leave courteous, scripted messages when customers or insurance contacts cannot be reached.
- Work in line with established procedures, compliance rules, and quality standards.
- Meet expectations for productivity, attendance, and performance.
- Provide a courteous, professional experience in every customer interaction.
- Complete classroom instruction, system training, job shadowing, supervised calls, and ongoing coaching.
Prasības
- Fluent spoken and written French and English.
- High school diploma or equivalent.
- At least one year of customer service experience.
- Type at least 30 words per minute.
- Strong communication and problem-solving abilities.
- Comfort spending most of the workday on the phone.
- Able to work independently in a remote setting.
- Positive attitude and professional phone manner.
- Stable work history.
- Preferred: Prior call center experience.
- Preferred: Experience managing a high volume of calls.
- Preferred: Background in customer support or customer service.
- Preferred: Experience with CRM or web-based systems.
- Preferred: Experience in financial services or insurance.
- Preferred: Familiarity with scripts and performance metrics.
- Successfully complete a training assessment to move to the assigned schedule.
Priekšrocības
- Comprehensive paid training.
- Medical, dental, and vision coverage.
- Critical illness, accident, and hospital coverage.
- 401(k) plan with pre-tax and Roth after-tax contributions.
- Optional life and accidental death and dismemberment insurance for employees and dependents.
- Short- and long-term disability coverage.
- Health Spending Account (HSA).
- Transportation benefits.
- Employee Assistance Program.
- Paid time off or leave, including vacation or sick leave.