Aristocrat
Aristocrat
Aristocrat is a global gaming and entertainment company creating casino games, mobile titles, and online real-money gaming experiences. Its work spans regulated land-based gaming, mobile game publishing, and regulated online gaming, bringing together technology, creative development, and innovation. With a focus on responsible gameplay and sustainability, Aristocrat supports a worldwide player community through a large international team.

Field Service Applications Specialist – Salesforce Field Service

Manage Salesforce Field Service Lightning for Aristocrat’s field operations, supporting technicians and service leaders across the business. Provide system administration, training, release coordination and continuous improvement to strengthen digital adoption and operational performance.

Description

  • Serve as the primary business contact for Field Service Lightning and related service-system support
  • Provide daily assistance to technicians, Team Leaders and Field Service Managers
  • Administer Salesforce Field Service Lightning and connected field applications
  • Lead onboarding, user training and refresher sessions
  • Coordinate testing, releases and implementation activities
  • Communicate system upgrades, outages and other changes to affected users
  • Keep system documentation, user guides and knowledge articles current
  • Collect field-user feedback and identify opportunities to improve the service experience
  • Help users adopt new functionality and more effective digital workflows
  • Own the day-to-day operation of FSL in partnership with the Salesforce Product Manager for Service
  • Track user adoption, recurring issues and user satisfaction
  • Develop effective working relationships across Operations, Product, IT and field leadership
  • Maintain reliable, well-supported and well-used FSL and service systems that improve technician productivity and operational efficiency

Requirements

  • Demonstrated Salesforce expertise, particularly with Field Service solutions
  • Working proficiency with Microsoft Office applications
  • Experience with Electronic Gaming Machines is advantageous
  • Strong analytical and problem-solving ability, with a record of implementing practical improvements
  • Clear communicator who can train and support people across varied teams
  • Comfortable working independently while contributing effectively in a collaborative environment

Benefits

  • Annual bonuses or incentive payments may be offered, subject to the role and location
  • Health and wellbeing programs may be available, subject to the role and location
  • Paid leave may be provided, subject to the role and location
  • Retirement benefits may be available, subject to the role and location
  • Insurance benefits may be available, subject to the role and location
  • Additional local or legally required benefits may apply, subject to the role and location
  • A comprehensive compensation and benefits package
  • A performance-based pay philosophy that recognises individual contribution

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