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FundApps develops compliance software for investment management firms, helping asset managers, hedge funds, investment banks, and pension funds monitor regulations and automate reporting. Its platform combines pre-coded rules across more than 100 jurisdictions with monitoring for areas such as shareholding disclosures, position limits, sanctions screening, Form PF, UCITS and AIFMD, investment restrictions, and regulatory filings. FundApps maintains its rule library through in-house legal and compliance expertise and supports oversight of trillions in assets. Founded in 2010, the company operates as a B Corp with a stated focus on ethical and sustainable business practices.
Director of Client Execution at FundApps (London Hybrid)
Lead FundApps’ B2B SaaS client delivery across implementation, support, and governance. Scale operating models for Monitoring, Reporting, and Surveillance.
Description
- Direct client delivery across FundApps’ Monitoring, Reporting, and Surveillance offerings
- Manage the Implementation, PMO, and Client Experience & Support functions
- Shape the Client Execution strategy spanning implementation, project management, and support
- Develop a scalable operating model across Monitoring, Reporting, and Surveillance
- Create governance frameworks and collaboration across Regulatory, Client Success, Product, and Engineering
- Find and implement opportunities for standardisation and automation
- Define performance standards and measurement for Client Execution
- Improve processes, tools, operating practices, planning, prioritisation, and resource allocation
- Maintain visibility and control of client commitments, delivery risks, and operational dependencies
- Oversee the full delivery lifecycle from commercial handover through implementation and transition to BAU support
- Increase onboarding consistency and scalability across products and client segments
- Oversee complex client programmes and escalate issues when necessary
- Develop a support model combining specialist expertise, triage, knowledge management, automation, and self-service
- Bring client feedback and delivery insight to Product, Regulatory, and Engineering
- Lead and grow the Implementation and Client Experience & Support leadership teams
- Represent Client Execution in strategic planning and investment decisions
- Report to Toby O'Rourke
Requirements
- Eligible to work in the UK without visa sponsorship
- Senior leadership background in Client Execution, implementation, professional services, support, or customer operations within a B2B SaaS or technology company
- Demonstrated success scaling operating models across multiple products, teams, or regions
- Deep understanding of enterprise implementation and support in technically complex environments
- Experience making a client-facing team or function more scalable and efficient through standardisation, automation, and organisational design
- Strong commercial thinking and analytical judgement
- Ability to turn operational data into strategic action
- Proven cross-functional leadership with Product, Engineering, Customer Success, and specialist teams
- Able to combine long-range operating model design with the day-to-day demands of Client Execution
Benefits
- Flexible hybrid work arrangement
- Private medical coverage
- Life assurance
- Flexible stipend
- Mental health coaching
- Pension contributions matched up to 10%
- Peer-to-peer micro-bonuses via Bonusly
- Annual learning allowance of £1,000
- Unlimited leave for professional development
- Peer-led Brown Bag learning sessions
- Annual Learning Festival
- 25 days of annual leave
- One additional holiday day the following year when all holiday is used
- One extra holiday day after three and five years
- Four additional weeks of paid leave during the fifth year at FundApps
- 26 weeks of leave for every new parent, regardless of gender, location, or family structure
- Paid volunteering leave
- Birthday day off
- Flexibility for religious observances
- Support for cultural celebrations
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