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Leidos is a systems integrator working across science, technology, and engineering to support complex customer missions. Its work spans aviation, defense, energy, government, healthcare, intelligence, science, and space, with capabilities that include artificial intelligence, digital modernization, cyber operations, and integrated mission software. The company also develops solutions such as counter-unmanned aerial systems and electric-vehicle infrastructure for military use. Leidos’ broader profile includes a focus on diversity, equity, inclusion, sustainability, charitable initiatives, and community programs.
Digital Employee Experience Engineer – Nexthink (Remote)
Engineer and optimize Nexthink Infinity, endpoint automation, and enterprise integrations for Leidos’ digital employee experience environment. Use telemetry, remediation workflows, and employee feedback to improve workplace technology.
Description
- Own and optimize the Nexthink Infinity platform, including Collectors, Investigations, Dashboards, Campaigns, Alerts, Remote Actions, and role-based access controls
- Maintain the stability, scalability, performance, security, and integrity of the Nexthink environment
- Support platform upgrades, feature adoption, continuous improvement, technical documentation, training content, operational playbooks, and cross-functional work
- Build, test, and maintain Nexthink Remote Actions and automated remediation workflows for endpoint health, application performance, configuration, compliance, connectivity, and Microsoft 365 issues
- Create reusable automation frameworks, engineering standards, and scalable remediation capabilities that reduce manual support effort
- Support Nexthink integrations with enterprise platforms through APIs, web services, and automation tools
- Put DEX insights and remediation workflows into operation in line with enterprise architecture, security standards, and governance requirements
- Create Nexthink dashboards, investigations, and reporting solutions with NQL and platform analytics
- Monitor digital experience, identify trends and root causes, find automation opportunities, and turn telemetry and employee experience data into actionable insights
- Design and manage Nexthink Campaigns and employee engagement initiatives to collect feedback, measure sentiment, support organizational change, and improve employee technology experiences
- Keep current with Nexthink capabilities, automation technologies, and industry best practices
Requirements
- Active Public Trust clearance with the ability to obtain Secret or higher clearance as needed
- US citizenship
- Bachelor’s degree in Information Technology, Computer Science, or Engineering plus 4–8 years of relevant experience; equivalent relevant experience may substitute for the degree
- At least 3 years of hands-on experience administering, engineering, and supporting the Nexthink Infinity platform
- At least 3 years of experience with enterprise IT infrastructure, End User Computing, workplace technology, and/or endpoint engineering environments
- Demonstrated analytical, troubleshooting, and root-cause analysis abilities
- Experience analyzing large datasets and turning findings into actionable improvements
- Experience working in complex enterprise environments with cross-functional engineering and operations teams
- Hands-on proficiency with Nexthink Remote Actions, Investigations and Dashboards, Campaigns and Alerts, Application Experience and Software Metering, and Nexthink Query Language (NQL)
- PowerShell proficiency
- Bash or shell scripting experience preferred
- Experience designing and building automated remediation and self-healing solutions
- Experience developing integrations through APIs, web services, and automation platforms
- Experience integrating Nexthink with ServiceNow, Moveworks, or comparable products
- Experience with endpoint management, security, and compliance tools, including Intune, SCCM, or Jamf
- Experience with Microsoft 365
- Experience with Active Directory and/or Entra ID
- Preferred experience or qualifications include Nexthink certifications, Nexthink AI Drive and Adopt, ServiceNow ITSM/ITOM/asset management, Splunk or other observability platforms, DEX frameworks, employee sentiment measurement, XLOs, and scaling Nexthink across large enterprise environments supporting more than 10,000 endpoints
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