Spendesk is a European fintech and B2B SaaS company founded in 2016. Its AI-powered spend management and procurement platform brings together virtual and physical payment cards, expense management, purchasing workflows, invoice processing, and accounting automation. Designed for companies with up to 1,000 employees, Spendesk helps finance teams improve spending visibility, strengthen compliance, and reduce manual operational work. The company serves businesses across Europe and describes its culture as customer- and growth-focused.
Customer Success Manager, UK Market (Hybrid)
Manage a portfolio of UK mid-market customers for Spendesk, helping Finance teams adopt an AI-powered spend management platform. Lead customer value, retention, renewals, expansion and advocacy across the full relationship.
Description
- Help UK businesses improve company-spend management with Spendesk’s all-in-one platform
- Serve as a strategic partner to UK customers and help Finance teams achieve measurable value from Spendesk
- Manage a portfolio of approximately 120 to 150 UK mid-market customers
- Develop relationships with Finance Managers, CFOs, Finance Directors and other senior decision-makers
- Learn each customer’s priorities, challenges and measures of success
- Provide consultative guidance and optimise customers’ use of Spendesk
- Run regular account reviews and create success plans tied to customer objectives
- Support onboarding and build sustained product adoption over time
- Track account health, product usage and engagement
- Spot account risks early and take proactive steps to reduce churn
- Help customers quantify and communicate Spendesk’s business value and ROI
- Guide customers through organisational changes, new stakeholders and changing business requirements
- Promote discovery and adoption of relevant Spendesk features
- Uncover upsell and cross-sell opportunities, working with Account Managers on expansion
- Support renewal conversations by reinforcing the value customers have received
- Deliver structured customer feedback to Product, Marketing and Sales
- Surface recurring customer needs, sources of friction and opportunities for product improvement
- Assist with the launch and adoption of new features in the UK market
- Contribute to advocacy programmes such as testimonials, referrals and case studies
- Help internal teams better understand the needs of UK Finance teams
Requirements
- Professional working proficiency in English is essential
- Prior experience in Customer Success, Account Management, Client Management or another customer-facing position
- A consultative working style, with a focus on advising customers proactively rather than merely responding to requests
- Strong ownership and the independence to manage a customer portfolio effectively
- The ability to establish trusted relationships with senior stakeholders
- An analytical approach and confidence using customer data to identify risks and opportunities
- Excellent communication, organisation and stakeholder-management skills
- A genuine interest in customer experience, SaaS and developing long-term customer partnerships
- The ability to prioritise effectively across a high-volume portfolio
- Experience in SaaS, fintech, payments, accounting, ERP or financial software is a strong advantage
- Experience partnering with Finance, Accounting or Operations teams is a strong advantage
- Experience managing a mid-market customer portfolio at scale is a strong advantage
- Experience across onboarding, adoption, retention, renewals or expansion is a strong advantage
- Familiarity with Salesforce, HubSpot, Gainsight, Planhat, Intercom or comparable platforms is a strong advantage
- Experience working within a Customer Success and Account Management model is a strong advantage
- Submit the application and CV in English
Benefits
- 4 days of remote work per month, non-accumulative, plus 3 full weeks of remote work each year, non-consecutive
- Fully covered Oyster card for travel to and from the new office, up to £250 per month depending on location
- £45 monthly wellness allowance, which can accrue and be used according to your needs through Edenred
- Access to Moka.care for emotional and mental health support
- Pension scheme through salary sacrifice, with 5% employee and 5% employer contributions via Aviva
- 28 days of holiday
- The latest Apple Mac equipment
- Company virtual events
- Opportunities to visit the Paris and Barcelona offices
- Office snacks
- Vitality private health insurance for you and your family or partner
- Bupa private dental care
- A positive team environment