Senior Manager, Brand Marketing — Shake Shack
Shake ShackLead integrated brand and product campaigns for Shake Shack, guiding agency partners and cross-functional teams from strategy through production and launch.
Open
Epidemic Sound builds tools and licensing services for people and organizations that use music and sound in digital content. Its catalog supports creators, businesses, brands, broadcasters, and production companies through subscription access and single-track licensing, with direct licenses designed to simplify publishing and monetization. The company also develops creative software, including AI-powered Studio, plugins, and mobile and desktop applications, alongside tailored solutions for enterprise teams.
Customer Success Manager - Los Angeles Hybrid
Manage and expand Epidemic Sound’s B2B customer accounts across North America. Lead adoption, renewals, retention, and expansion for enterprise clients.
Description
- Grow Epidemic Sound’s existing B2B customer base across North America
- Retain and expand current customer contracts
- Increase product adoption and engagement among platforms, brands, and global enterprises
- Build trusted customer relationships and deliver measurable success plans
- Find upsell and expansion opportunities while partnering with the Growth Manager to scale accounts
- Lead customer renewals and strengthen contract retention
- Create recovery plans for accounts showing churn risk
- Work cross-functionally with sales, product, music, and marketing teams
- Share customer feedback and encourage broader use of the Epidemic Sound ecosystem
- Apply AI tools such as Claude to automate workflows and improve account-management efficiency
- Report to the regional Head of Customer Success
Requirements
- At least four years of relevant experience in sales or customer success
- Experience in technology, SaaS, or media is preferred
- Demonstrated success managing, retaining, and expanding B2B enterprise accounts
- Experience leading cross-functional rollouts and recovering stalled product adoption
- Ability to build relationships quickly, operate effectively amid ambiguity, and use customer usage data to reduce churn risk
- Experience with Salesforce or customer success platforms such as Planhat, Totango, or Gainsight is preferred
- Submit the application in English
- Able to work from the Los Angeles office at least three days per week
Benefits
- Commission is available
- Hybrid working arrangement
- Opportunity to use AI tools such as Claude
- With consent, eligibility for consideration for future roles for up to two years
Related Jobs
Brand Marketing Associate Intern
Alan
Help develop international market-entry, event, and product-launch playbooks while supporting brand strategy at Alan, a prevention-focused insurance company. Partner with the Creative Director and contribute to the Brand team’s planning and OKRs.
Open
Remote Part-Time Compensation Consultant
BPM LLPBPM LLP seeks a compensation consultant to analyze client data and build pay structures. This flexible, part-time remote role is based in the United States and involves rare travel.
Open
Investment Advisor, Remote – U.S. Clients
Empower
United States$55,300 – $76,075 / year
RemoteFull-timeMiddleSeniorEnglish RequiredFinancial Planning and AnalysisAdvise Empower clients with U.S. IRA and taxable brokerage accounts. Support retirement planning, financial reviews, and brokerage trade execution.
Open
Medical Advisor Consultant
Ividata Life SciencesSupport medical strategy, clinical studies, regulatory affairs, and scientific information. IVIDATA Life Sciences advises pharmaceutical, biotech, and healthcare organizations.
Open
Senior Healthcare Management Consultant
MillimanLead strategy, analytics, and operational improvement engagements for Milliman’s health plan, provider, and government clients. Manage client relationships, project delivery, and recommendations.
Open
Onboarding Consultant, FuturePlan
AscensusManage client and advisor implementations for FuturePlan, Ascensus’s national retirement plan administrator. Coordinate plan conversions, documentation, training, quality reviews, and handoffs to ongoing service teams.
Open
Remote Cortex Domain Consultant at Palo Alto Networks
Palo Alto NetworksUnited States
Connecticut
Maryland
Massachusetts
New York
Pennsylvania$206,400 – $283,800 / year
RemoteFull-timeMiddleSeniorEnglish RequiredConsultantGuide Palo Alto Networks customers in transforming security operations through Cortex solutions. Design SIEM, SOAR, XDR, and incident response approaches, and lead technical customer engagements.
Open
Senior Microsoft Dynamics 365 Field Service Consultant
Ludia ConsultingDeliver functional and technical solutions for Microsoft Dynamics 365 CE Field Service. Improve client processes through implementation, integration, migration, and Power Platform work.
Open
Cortex Domain Consultant at Palo Alto Networks (Remote, US)
Palo Alto NetworksUnited States
Arizona
Texas$206,400 – $283,800 / year
RemoteFull-timeMiddleSeniorEnglish RequiredConsultantAdvise customers on Palo Alto Networks’ Cortex security operations platform, designing SIEM, SOAR, XDR, and SOC transformation solutions. Lead technical validations and Proof of Value engagements.
Open