Epidemic Sound
Epidemic Sound
Epidemic Sound dezvoltă instrumente și servicii de licențiere pentru persoanele și organizațiile care folosesc muzică și sunet în conținut digital. Catalogul său sprijină creatorii, companiile, brandurile, radiodifuzorii și casele de producție prin acces pe bază de abonament și licențierea unor piese individuale, cu licențe directe concepute pentru a simplifica publicarea și monetizarea. Compania dezvoltă și software creativ, inclusiv Studio bazat pe inteligență artificială, pluginuri și aplicații pentru dispozitive mobile și computere desktop, alături de soluții personalizate pentru echipele organizațiilor.

Customer Success Manager - Los Angeles Hybrid

Manage and expand Epidemic Sound’s B2B customer accounts across North America. Lead adoption, renewals, retention, and expansion for enterprise clients.

Descriere

  • Grow Epidemic Sound’s existing B2B customer base across North America
  • Retain and expand current customer contracts
  • Increase product adoption and engagement among platforms, brands, and global enterprises
  • Build trusted customer relationships and deliver measurable success plans
  • Find upsell and expansion opportunities while partnering with the Growth Manager to scale accounts
  • Lead customer renewals and strengthen contract retention
  • Create recovery plans for accounts showing churn risk
  • Work cross-functionally with sales, product, music, and marketing teams
  • Share customer feedback and encourage broader use of the Epidemic Sound ecosystem
  • Apply AI tools such as Claude to automate workflows and improve account-management efficiency
  • Report to the regional Head of Customer Success

Cerințe

  • At least four years of relevant experience in sales or customer success
  • Experience in technology, SaaS, or media is preferred
  • Demonstrated success managing, retaining, and expanding B2B enterprise accounts
  • Experience leading cross-functional rollouts and recovering stalled product adoption
  • Ability to build relationships quickly, operate effectively amid ambiguity, and use customer usage data to reduce churn risk
  • Experience with Salesforce or customer success platforms such as Planhat, Totango, or Gainsight is preferred
  • Submit the application in English
  • Able to work from the Los Angeles office at least three days per week

Beneficii

  • Commission is available
  • Hybrid working arrangement
  • Opportunity to use AI tools such as Claude
  • With consent, eligibility for consideration for future roles for up to two years

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