Epidemic Sound
Epidemic Sound
Epidemic Sound цифрлық контентінде музыка мен дыбысты пайдаланатын адамдар мен ұйымдарға арналған құралдар мен лицензиялау қызметтерін әзірлейді. Оның каталогы жазылым арқылы қолжетімділік және жеке тректерді лицензиялау мүмкіндіктері арқылы контент жасаушыларды, бизнесті, брендтерді, хабар таратушыларды және продакшн компанияларын қолдайды. Тікелей лицензиялар жариялау мен монетизация үдерісін жеңілдетуге арналған. Компания сондай-ақ жасанды интеллектпен жұмыс істейтін Studio құралын, плагиндерді, мобильді және компьютерлік қолданбаларды қоса алғанда, шығармашылық бағдарламалық жасақтаманы және кәсіпорын командаларына арналған арнайы шешімдерді әзірлейді.

Customer Success Manager - Los Angeles Hybrid

Manage and expand Epidemic Sound’s B2B customer accounts across North America. Lead adoption, renewals, retention, and expansion for enterprise clients.

Сипаттама

  • Grow Epidemic Sound’s existing B2B customer base across North America
  • Retain and expand current customer contracts
  • Increase product adoption and engagement among platforms, brands, and global enterprises
  • Build trusted customer relationships and deliver measurable success plans
  • Find upsell and expansion opportunities while partnering with the Growth Manager to scale accounts
  • Lead customer renewals and strengthen contract retention
  • Create recovery plans for accounts showing churn risk
  • Work cross-functionally with sales, product, music, and marketing teams
  • Share customer feedback and encourage broader use of the Epidemic Sound ecosystem
  • Apply AI tools such as Claude to automate workflows and improve account-management efficiency
  • Report to the regional Head of Customer Success

Талаптар

  • At least four years of relevant experience in sales or customer success
  • Experience in technology, SaaS, or media is preferred
  • Demonstrated success managing, retaining, and expanding B2B enterprise accounts
  • Experience leading cross-functional rollouts and recovering stalled product adoption
  • Ability to build relationships quickly, operate effectively amid ambiguity, and use customer usage data to reduce churn risk
  • Experience with Salesforce or customer success platforms such as Planhat, Totango, or Gainsight is preferred
  • Submit the application in English
  • Able to work from the Los Angeles office at least three days per week

Артықшылықтар

  • Commission is available
  • Hybrid working arrangement
  • Opportunity to use AI tools such as Claude
  • With consent, eligibility for consideration for future roles for up to two years

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