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Sagetap
Sagetap
11 – 50 Employees
Artificial IntelligenceCybersecurityMarketplace
Sagetap is a private peer-intelligence network and vendor-discovery marketplace serving senior enterprise technology leaders, including CISOs, CIOs, and CTOs. Its platform connects vetted technology vendors with buyers through anonymous, buyer-led engagement, while capturing structured signals from active evaluations. By focusing on AI infrastructure and cybersecurity, Sagetap helps enterprise teams discover relevant solutions, understand emerging market trends, and make more informed procurement decisions without unsolicited outreach or analyst bias.
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Customer Success Manager (Hybrid)

Manage enterprise customer relationships for Sagetap’s AI-powered software discovery platform, covering onboarding, adoption, renewals, expansion, and feedback.

USUnited StatesCACaliforniaNYNew York
$75,000 – $100,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Manage customer relationships across onboarding, engagement, adoption, renewals, and expansion
  • Provide parental-leave coverage for approximately 70 existing customers
  • Learn each customer’s business goals, technology priorities, and software evaluation practices
  • Lead onboarding and help customers realize value from the Sagetap platform
  • Establish trusted partnerships with senior technology leaders and key stakeholders
  • Track engagement, increase adoption, and demonstrate customer value
  • Lead customer check-ins, QBRs, and strategic discussions
  • Help customers evaluate relevant technology solutions and connect with vendors
  • Bring customer feedback to internal teams and turn insights into recommendations
  • Partner with Sales to uncover account growth and expansion opportunities
  • Monitor customer health, engagement, and success metrics while addressing risks early
  • Create scalable customer experience processes, resources, and best practices
  • Collaborate across teams to resolve customer issues
  • Contribute to Customer Success processes, playbooks, metrics, and tooling

Requirements

  • At least three years of experience in Customer Success, Account Management, Consulting, Sales, or another customer-facing function
  • Experience in B2B SaaS or enterprise technology is preferred
  • Background managing enterprise customer relationships and senior stakeholders
  • Excellent written and verbal communication for technical and business audiences
  • Strong ability to build and maintain relationships
  • Highly organized, with the ability to manage multiple customers and competing priorities
  • Proactive approach with a strong sense of ownership
  • Strong analytical thinking and problem-solving ability
  • Comfort working in a fast-moving startup environment
  • Commercial awareness with the ability to identify customer growth and expansion opportunities
  • Genuine interest in enterprise technology and software

Benefits

  • Performance-based variable compensation of up to an additional $25,000
  • Meaningful equity options in an early-stage company
  • Competitive healthcare coverage
  • 401(k) plan
  • Direct access to executive leadership and visibility across functions
  • Opportunity to help shape a platform influencing how organizations buy software
  • Collaborative opportunity with a committed, energetic early-stage team

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