Sagetap
Sagetap
Sagetap — CISO, CIO және CTO сияқты корпоративтік технологиялардың аға басшыларына қызмет көрсететін жабық кәсіби сараптамалық желі және жеткізушілерді іздеу маркетплейсі. Оның платформасы тексерілген технология жеткізушілерін сатып алушылармен сатып алушы басқаратын анонимді өзара әрекеттесу арқылы байланыстырады және белсенді бағалау үдерістерінен құрылымдалған сигналдарды жинайды. Жасанды интеллект инфрақұрылымы мен киберқауіпсіздікке назар аудара отырып, Sagetap корпоративтік командаларға өзекті шешімдерді табуға, нарықтағы жаңа үрдістерді түсінуге және қажетсіз ұсыныстар мен сарапшы біржақтылығынсыз неғұрлым негізделген сатып алу шешімдерін қабылдауға көмектеседі.

Customer Success Manager (Hybrid)

Manage enterprise customer relationships for Sagetap’s AI-powered software discovery platform, covering onboarding, adoption, renewals, expansion, and feedback.

Сипаттама

  • Manage customer relationships across onboarding, engagement, adoption, renewals, and expansion
  • Provide parental-leave coverage for approximately 70 existing customers
  • Learn each customer’s business goals, technology priorities, and software evaluation practices
  • Lead onboarding and help customers realize value from the Sagetap platform
  • Establish trusted partnerships with senior technology leaders and key stakeholders
  • Track engagement, increase adoption, and demonstrate customer value
  • Lead customer check-ins, QBRs, and strategic discussions
  • Help customers evaluate relevant technology solutions and connect with vendors
  • Bring customer feedback to internal teams and turn insights into recommendations
  • Partner with Sales to uncover account growth and expansion opportunities
  • Monitor customer health, engagement, and success metrics while addressing risks early
  • Create scalable customer experience processes, resources, and best practices
  • Collaborate across teams to resolve customer issues
  • Contribute to Customer Success processes, playbooks, metrics, and tooling

Талаптар

  • At least three years of experience in Customer Success, Account Management, Consulting, Sales, or another customer-facing function
  • Experience in B2B SaaS or enterprise technology is preferred
  • Background managing enterprise customer relationships and senior stakeholders
  • Excellent written and verbal communication for technical and business audiences
  • Strong ability to build and maintain relationships
  • Highly organized, with the ability to manage multiple customers and competing priorities
  • Proactive approach with a strong sense of ownership
  • Strong analytical thinking and problem-solving ability
  • Comfort working in a fast-moving startup environment
  • Commercial awareness with the ability to identify customer growth and expansion opportunities
  • Genuine interest in enterprise technology and software

Артықшылықтар

  • Performance-based variable compensation of up to an additional $25,000
  • Meaningful equity options in an early-stage company
  • Competitive healthcare coverage
  • 401(k) plan
  • Direct access to executive leadership and visibility across functions
  • Opportunity to help shape a platform influencing how organizations buy software
  • Collaborative opportunity with a committed, energetic early-stage team

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