DSV - Global Transport and Logistics
DSV - Global Transport and Logistics
DSV - Global Transport and Logistics is a global freight forwarding and logistics company that helps businesses move, store and manage goods across air, sea, road and rail networks. Its services include contract logistics, warehousing and supply-chain support, complemented by digital tools such as myDSV, shipment tracking and API or EDI connectivity for booking and visibility. DSV serves sectors including automotive, healthcare, aerospace and consumer goods, with a broad international network focused on operational efficiency, innovation and more sustainable logistics.

Customer Service Specialist in Salzburg, Austria

Provide customer service for Austrian clients at DSV, handling logistics orders and coordinating solutions with specialist teams. The role also involves regular collaboration with DSV branches internationally.

Description

  • Support customers in Austria independently through professional, service-focused communication
  • Process daily customer orders and route them to the appropriate specialist departments
  • Act as the primary customer contact and develop suitable solutions to their inquiries
  • Coordinate closely with multiple specialist departments
  • Communicate regularly with DSV branches worldwide

Requirements

  • Completed vocational training in freight forwarding or a comparable commercial discipline
  • Fluent German communication skills
  • Good command of English
  • Proficiency with Microsoft Office
  • Regular, confident use of Excel
  • Organized, precise, and solution-focused approach to work
  • Strong customer focus and enthusiasm for communicating with diverse contacts
  • Ability to prioritize effectively and maintain oversight in demanding situations

Benefits

  • Flexible working arrangements available by agreement
  • Access to extensive training, online learning, and personalized development opportunities
  • Discounts on products and services through Corporate Benefits
  • Individual support throughout onboarding
  • Option to complete onboarding interactively online
  • Compensation above the applicable collective agreement level, based on experience and qualifications
  • Applicants with severe disabilities or equivalent status receive preference when equally qualified

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