Mouser Electronics

1,001 – 5,000 Employees

Mouser Electronics is a global distributor of semiconductors and electronic components, connecting design engineers and purchasing teams with products from more than 1,200 manufacturer brands. Its catalog includes semiconductors, interconnects, passive components, and electromechanical parts, with a focus on making newly released technologies quickly accessible. Local sales and service centers support customers across its worldwide operations.

Company Jobs

Customer Service Representative - High Wycombe (Hybrid)

Mouser Electronics is seeking a Customer Service Representative to manage orders, quotes, returns, and product enquiries. The role supports customer satisfaction, international order processing, and sales growth.

4 days ago

United Kingdom

£26,100 – £29,200 / year

Hybrid Full-time Junior No degree required English Required Customer Support

Description

Deliver exceptional customer support by handling orders, quotes, and catalogue information requests
Build new and repeat business through customer service initiatives
Process customer orders, quotations, and returns with accuracy
Contact customers to confirm satisfaction and address concerns
Advise customers on product availability, including in-stock and backordered items
Recognise cross-selling and up-selling opportunities and present relevant products and promotions
Investigate customer orders and coordinate expedited processing
Track delivery schedules and product quality while confirming accurate order processing
Ensure special-handling orders receive expedited treatment
Provide requested catalogues, product information, and samples
Assist local Customer Service teams and other departments when required

Requirements

Bring 1–2 years of customer service experience, or an equivalent combination of education and experience
Demonstrate a strong commitment to excellent customer service and consistent quality standards
Work toward goals while representing Mouser Electronics directly with customers
Communicate fluently in written and spoken English; additional languages are advantageous
Use Microsoft Office proficiently; familiarity with other business systems is beneficial
Handle multiple currencies and the processing requirements of international orders accurately
Apply strong analytical, problem-solving, and negotiation abilities
Plan and organise effectively while working in a structured way
Bring an accountable and energetic approach to the role
Work independently with initiative, focus on results, and collaborate across cultures
Take initiative to broaden product and process knowledge through available resources

Benefits

Receive 25 days of annual leave, rising to 30 days with service, in addition to bank holidays
Access family-friendly workplace policies
Use free on-site parking
Work through a hybrid arrangement
Receive an enhanced company pension
Benefit from enhanced sick pay
Participate in the employee recognition programme
Access extensive training through Mouser University
Use a company-funded Health Cash Plan
Refer friends and family through the referral bonus programme
Take part in annual performance appraisals
Receive death-in-service life assurance
Access the Employee Assistance Programme (EAP)

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Customer Service Representative - High Wycombe (Hybrid)

Mouser Electronics is seeking a Customer Service Representative to manage orders, quotes, returns, and product enquiries. The role supports customer satisfaction, international order processing, and sales growth.

Description

Requirements

Benefits

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