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Mouser Electronics
Mouser Electronics
1.001 – 5.000 Angajați
ConsultanțăLogisticăMarketing
Mouser Electronics este un distribuitor global de semiconductori și componente electronice, care conectează inginerii de proiectare și echipele de achiziții cu produse de la peste 1.200 de mărci producătoare. Catalogul său include semiconductori, conectori, componente pasive și piese electromecanice, punând accent pe accesul rapid la tehnologiile nou lansate. Centrele locale de vânzări și service sprijină clienții din întreaga sa rețea de operațiuni la nivel mondial.
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Locurile de muncă ale companiei

Customer Service Representative - High Wycombe (Hybrid)

Mouser Electronics is seeking a Customer Service Representative to manage orders, quotes, returns, and product enquiries. The role supports customer satisfaction, international order processing, and sales growth.

GBRegatul Unit
26.100 £ – 29.200 £ / an
HibridNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Deliver exceptional customer support by handling orders, quotes, and catalogue information requests
  • Build new and repeat business through customer service initiatives
  • Process customer orders, quotations, and returns with accuracy
  • Contact customers to confirm satisfaction and address concerns
  • Advise customers on product availability, including in-stock and backordered items
  • Recognise cross-selling and up-selling opportunities and present relevant products and promotions
  • Investigate customer orders and coordinate expedited processing
  • Track delivery schedules and product quality while confirming accurate order processing
  • Ensure special-handling orders receive expedited treatment
  • Provide requested catalogues, product information, and samples
  • Assist local Customer Service teams and other departments when required

Cerințe

  • Bring 1–2 years of customer service experience, or an equivalent combination of education and experience
  • Demonstrate a strong commitment to excellent customer service and consistent quality standards
  • Work toward goals while representing Mouser Electronics directly with customers
  • Communicate fluently in written and spoken English; additional languages are advantageous
  • Use Microsoft Office proficiently; familiarity with other business systems is beneficial
  • Handle multiple currencies and the processing requirements of international orders accurately
  • Apply strong analytical, problem-solving, and negotiation abilities
  • Plan and organise effectively while working in a structured way
  • Bring an accountable and energetic approach to the role
  • Work independently with initiative, focus on results, and collaborate across cultures
  • Take initiative to broaden product and process knowledge through available resources

Beneficii

  • Receive 25 days of annual leave, rising to 30 days with service, in addition to bank holidays
  • Access family-friendly workplace policies
  • Use free on-site parking
  • Work through a hybrid arrangement
  • Receive an enhanced company pension
  • Benefit from enhanced sick pay
  • Participate in the employee recognition programme
  • Access extensive training through Mouser University
  • Use a company-funded Health Cash Plan
  • Refer friends and family through the referral bonus programme
  • Take part in annual performance appraisals
  • Receive death-in-service life assurance
  • Access the Employee Assistance Programme (EAP)

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