FleetPartners is an ASX 300-listed company operating across vehicle leasing, fleet management, employee benefits, finance, B2B services and automotive. The company helps businesses of different sizes acquire and manage their vehicles, with more than 90,000 vehicles under management. FleetPartners also administers employee benefit programs designed to help Australians make better use of their salary and access a vehicle.
Customer Experience Consultant – FleetPartners
Handle phone and email enquiries about FleetPartners’ fleet leasing and management services. Resolve complex issues and help deliver positive customer outcomes.
Description
- Prioritise incoming customer cases and enquiries received by phone and email.
- Build rapport with customers and colleagues by phone and in person.
- Identify complex issues, resolve them where possible, and escalate cases that cannot be resolved.
- Take ownership of enquiries and address customer issues promptly.
- Work with stakeholders to achieve strong customer outcomes.
Requirements
- Experience in customer service, such as in a call centre, retail, or hospitality setting.
- Demonstrated ability to resolve complex or unclear customer issues.
- Strong verbal and written communication skills.
- A customer-focused approach and commitment to quality service.
- Experience handling complex enquiries and achieving positive outcomes.
- Strong problem-solving and relationship-building abilities.
Benefits
- 27 days of annual leave each year.
- Hybrid work with three days in the office, in a modern workspace with views of the Harbour Bridge.
- A “Dress for your Day” policy.
- 16 weeks of paid parental leave for primary carers, regardless of gender or length of service.
- Four weeks of paid leave for secondary carers.
- Ongoing training and career development opportunities.
- A rewards program with discounts from a range of retailers.
- A broad range of additional employee benefits.
- Inclusive support for access needs or adjustments during recruitment.