Senior Finance Relationship Owner – EY
EY
Support EY’s global financial planning, budgeting and control operations. Advise senior leaders and oversee financial performance across global functions.
Open
Dodge Construction Network provides construction market intelligence and digital tools for contractors, architects, engineers, manufacturers, and suppliers. Its SaaS platforms bring together project directories, plans and specifications, product and manufacturer information, BIM objects, verified RFP and RFQ leads, forecasting, analytics, and consulting services. The company helps businesses identify opportunities, manage bids, and build connections with decision-makers across commercial and residential construction markets.
Customer Engagement Manager - Dodge Construction Network - Remote
Guide Dodge Construction Network’s small and midsize construction customers in adopting SaaS products. Strengthen retention through proactive outreach, customer training, actionable insights, and engagement metrics.
Description
- Cultivate productive relationships with both new and existing clients
- Assess customer needs, provide support, identify risks and expansion opportunities, and promote satisfaction
- Deliver engagement initiatives across the customer lifecycle through targeted outbound communication, health indicators, and support tools
- Conduct product demonstrations and training, while helping customers create or update profiles and saved searches
- Meet retention-focused KPIs covering contact rates, churn, renewals, and retention ratios
- Document account interactions according to standard operating procedures in CRM and related systems
- Enable and support SMB customers, primarily subcontractors, general contractors, architects, and engineers
- Apply customer data, insights, and conversations to increase product adoption and develop lasting partnerships
- Report to the Manager, Customer Success
Requirements
- Applicants must reside within the continental United States
- Must be authorized to work in the United States without requiring current or future employment visa sponsorship
- A background check is required following a conditional offer
- At least two years of experience in SaaS sales, account management, or customer support
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Capacity to learn and apply SaaS products quickly
- Basic construction-industry knowledge or the ability to develop it quickly
- Demonstrated integrity and accountability for results
- Strong written and verbal communication abilities
- Relationship-oriented, customer-first approach
- Ability to coach customers on best practices and diagnose pain points with practical solutions
- Empathetic approach centered on small-business growth and customer success
- SaaS industry experience is preferred
- Experience with CRM or order management platforms is preferred
- English and Spanish bilingual ability is preferred
Benefits
- Uncapped variable bonus opportunity
- Comprehensive benefits package
- Uncapped commission plans or an annual discretionary performance bonus, where applicable
- Remote home-office position
- Less than 10% travel, including occasional go-to-market or team meetings
- Reasonable accommodation and assistance with the online application are available
- Equal employment opportunity commitment
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