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Dodge Construction Network
Dodge Construction Network
501 – 1 000 Xodimlar
KonsaltingLogistikaQurilish
Dodge Construction Network pudratchilar, arxitektorlar, muhandislar, ishlab chiqaruvchilar va yetkazib beruvchilar uchun qurilish bozori haqidagi tahliliy ma’lumotlar hamda raqamli vositalarni taqdim etadi. Kompaniyaning SaaS platformalari loyiha kataloglari, rejalar va texnik shartlar, mahsulotlar va ishlab chiqaruvchilar haqidagi ma’lumotlar, BIM obyektlari, tasdiqlangan RFP va RFQ takliflari, prognozlar, tahlillar hamda konsalting xizmatlarini birlashtiradi. Kompaniya bizneslarga imkoniyatlarni aniqlash, takliflarni boshqarish va tijorat hamda turar joy qurilishi bozorlarida qaror qabul qiluvchi shaxslar bilan aloqalar o‘rnatishda yordam beradi.
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Kompaniyadagi ish o‘rinlari

Customer Engagement Manager - Dodge Construction Network - Remote

Guide Dodge Construction Network’s small and midsize construction customers in adopting SaaS products. Strengthen retention through proactive outreach, customer training, actionable insights, and engagement metrics.

USAmerika Qo‘shma Shtatlari
60 000 $ / yil
MasofaviyTo‘liq stavkaJuniorO‘rta darajaDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaMijozlar muvaffaqiyatiMijozlar muvaffaqiyati menejeri

Tavsif

  • Cultivate productive relationships with both new and existing clients
  • Assess customer needs, provide support, identify risks and expansion opportunities, and promote satisfaction
  • Deliver engagement initiatives across the customer lifecycle through targeted outbound communication, health indicators, and support tools
  • Conduct product demonstrations and training, while helping customers create or update profiles and saved searches
  • Meet retention-focused KPIs covering contact rates, churn, renewals, and retention ratios
  • Document account interactions according to standard operating procedures in CRM and related systems
  • Enable and support SMB customers, primarily subcontractors, general contractors, architects, and engineers
  • Apply customer data, insights, and conversations to increase product adoption and develop lasting partnerships
  • Report to the Manager, Customer Success

Talablar

  • Applicants must reside within the continental United States
  • Must be authorized to work in the United States without requiring current or future employment visa sponsorship
  • A background check is required following a conditional offer
  • At least two years of experience in SaaS sales, account management, or customer support
  • Proficiency with Microsoft Word, Excel, and PowerPoint
  • Capacity to learn and apply SaaS products quickly
  • Basic construction-industry knowledge or the ability to develop it quickly
  • Demonstrated integrity and accountability for results
  • Strong written and verbal communication abilities
  • Relationship-oriented, customer-first approach
  • Ability to coach customers on best practices and diagnose pain points with practical solutions
  • Empathetic approach centered on small-business growth and customer success
  • SaaS industry experience is preferred
  • Experience with CRM or order management platforms is preferred
  • English and Spanish bilingual ability is preferred

Imtiyozlar

  • Uncapped variable bonus opportunity
  • Comprehensive benefits package
  • Uncapped commission plans or an annual discretionary performance bonus, where applicable
  • Remote home-office position
  • Less than 10% travel, including occasional go-to-market or team meetings
  • Reasonable accommodation and assistance with the online application are available
  • Equal employment opportunity commitment

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