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Mid-Hudson Valley Federal Credit Union
Mid-Hudson Valley Federal Credit Union
201 – 500 Employees
BankingConsultingInsurance
Mid-Hudson Valley Federal Credit Union is a member-owned banking and financial services institution serving individuals and businesses across New York’s Mid-Hudson Valley from its base in Kingston. Its offerings span everyday accounts, debit and credit cards, certificates, consumer and vehicle lending, mortgages, home equity financing, business banking, merchant services, investment and retirement resources, and digital banking support. The credit union also provides guidance on fraud prevention and security, alongside financial education and community-focused programs.
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Contact Center Advisor – Kingston, NY (Hybrid)

Serve Mid-Hudson Valley Federal Credit Union members by phone and through digital channels. Support accounts, lending, online banking, wire transfers, and product education.

USUnited StatesNYNew York
$22 / hour
HybridFull-timeJuniorNo degree requiredEnglish RequiredCall Center Representative

Description

  • Provide telephone support for members’ Credit Union needs
  • Explain available products and services
  • Open new accounts and process loan applications
  • Investigate member issues and recommend suitable solutions
  • Refer members to the appropriate internal specialists when needed
  • Meet established cross-selling targets for Credit Union products and services
  • Process transactions accurately while protecting confidentiality and following required procedures
  • Manage inbound calls and multimedia inquiries
  • Open and close accounts and answer questions about products and services
  • Resolve issues within authorized limits and escalate others to a supervisor
  • Recognize opportunities to recommend and sell relevant products and services
  • Process loan requests and address lending-related questions
  • Investigate lending issues and explain rates, terms, and financing alternatives
  • Educate members about debt protection products
  • Support members with Home Banking products
  • Respond each day to emails from Home Banking vendors and the website
  • Collect domestic wire transfer details, complete OFAC checks and verification, and secure authorization before submitting transactions to Accounting
  • Meet service, productivity, quality, attendance, confidentiality, and performance standards

Requirements

  • One to three years of comparable or related experience
  • High school diploma or GED
  • Spanish-language proficiency is considered an advantage
  • Strong time-management skills with the ability to handle multiple workloads
  • Ability to work independently and collaboratively
  • Effective organizational, verbal, written communication, and listening skills
  • Strong numerical and name accuracy, analytical, and problem-solving abilities
  • Proficiency with computers, including Microsoft Office
  • Ability to bend, sit, and stand, with occasional lifting of up to 20 pounds
  • Ability to climb or descend stairs during an emergency
  • Normal visual and hearing capability
  • Ability to use standard office equipment
  • Ability to work at a computer for six to eight hours per day when needed
  • Willingness to work extended hours or travel off site when required
  • Consistent, dependable, and punctual attendance
  • Ability to work independently with limited supervision
  • Ability to read and follow written and verbal instructions
  • Basic arithmetic and spelling skills
  • Basic computer knowledge and clear communication ability
  • Ability to manage varied personalities, confidential information, deadlines, stringent accuracy requirements, and shifting priorities
  • Must live locally within 25 miles of a branch location
  • Must be able to report to a branch when necessary

Benefits

  • Medical, dental, and vision coverage begins without a waiting period
  • 401(k) plan with employer matching and a non-elective employer contribution
  • Paid vacation, sick leave, and holidays
  • Life insurance coverage
  • Short- and long-term disability insurance
  • Employee Assistance Program
  • Tuition assistance
  • Professional development programs
  • Discounted loan rates and fees

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