Mid-Hudson Valley Federal Credit Union este o instituție de servicii bancare și financiare deținută de membri, care deservește persoane fizice și companii din întreaga regiune Mid-Hudson Valley din New York, având sediul în Kingston. Oferta sa include conturi pentru operațiuni curente, carduri de debit și de credit, certificate de depozit, împrumuturi pentru consumatori și vehicule, credite ipotecare, finanțare garantată cu valoarea locuinței, servicii bancare pentru companii, servicii pentru comercianți, resurse pentru investiții și pensionare, precum și asistență pentru serviciile bancare digitale. Cooperativa de credit oferă, de asemenea, îndrumare privind prevenirea fraudelor și securitatea, alături de educație financiară și programe axate pe comunitate.
Contact Center Advisor – Kingston, NY (Hybrid)
Serve Mid-Hudson Valley Federal Credit Union members by phone and through digital channels. Support accounts, lending, online banking, wire transfers, and product education.
Descriere
- Provide telephone support for members’ Credit Union needs
- Explain available products and services
- Open new accounts and process loan applications
- Investigate member issues and recommend suitable solutions
- Refer members to the appropriate internal specialists when needed
- Meet established cross-selling targets for Credit Union products and services
- Process transactions accurately while protecting confidentiality and following required procedures
- Manage inbound calls and multimedia inquiries
- Open and close accounts and answer questions about products and services
- Resolve issues within authorized limits and escalate others to a supervisor
- Recognize opportunities to recommend and sell relevant products and services
- Process loan requests and address lending-related questions
- Investigate lending issues and explain rates, terms, and financing alternatives
- Educate members about debt protection products
- Support members with Home Banking products
- Respond each day to emails from Home Banking vendors and the website
- Collect domestic wire transfer details, complete OFAC checks and verification, and secure authorization before submitting transactions to Accounting
- Meet service, productivity, quality, attendance, confidentiality, and performance standards
Cerințe
- One to three years of comparable or related experience
- High school diploma or GED
- Spanish-language proficiency is considered an advantage
- Strong time-management skills with the ability to handle multiple workloads
- Ability to work independently and collaboratively
- Effective organizational, verbal, written communication, and listening skills
- Strong numerical and name accuracy, analytical, and problem-solving abilities
- Proficiency with computers, including Microsoft Office
- Ability to bend, sit, and stand, with occasional lifting of up to 20 pounds
- Ability to climb or descend stairs during an emergency
- Normal visual and hearing capability
- Ability to use standard office equipment
- Ability to work at a computer for six to eight hours per day when needed
- Willingness to work extended hours or travel off site when required
- Consistent, dependable, and punctual attendance
- Ability to work independently with limited supervision
- Ability to read and follow written and verbal instructions
- Basic arithmetic and spelling skills
- Basic computer knowledge and clear communication ability
- Ability to manage varied personalities, confidential information, deadlines, stringent accuracy requirements, and shifting priorities
- Must live locally within 25 miles of a branch location
- Must be able to report to a branch when necessary
Beneficii
- Medical, dental, and vision coverage begins without a waiting period
- 401(k) plan with employer matching and a non-elective employer contribution
- Paid vacation, sick leave, and holidays
- Life insurance coverage
- Short- and long-term disability insurance
- Employee Assistance Program
- Tuition assistance
- Professional development programs
- Discounted loan rates and fees