Wandle is a London-based housing association and charitable registered society focused on providing and managing affordable homes. Its work spans new homes, resales and shared ownership, alongside tenant services such as financial and welfare support, advice for people facing financial difficulty, wellbeing assistance and domestic abuse support. Wandle also helps residents maintain safe homes through guidance on issues including damp and mould, fire, gas and electrical safety, asbestos and pest control. The organisation engages tenants through satisfaction measures, resident charters and resident associations, and operates as a Registered Provider.
Community Safety Administrative Assistant – Wandle, Hybrid UK
Support Wandle’s housing community safety team through case triage, mediation coordination, customer communication, and accurate administrative record-keeping.
Description
- Build constructive working relationships with colleagues, internal teams, and external partners
- Complete initial triage of community safety cases before allocation
- Maintain accurate case records and escalate matters when appropriate
- Coordinate mediation services, communicate directly with customers, and arrange meetings
- Prepare incident schedules for high-risk or high-harm cases entering legal processes
- Draft and send block letters and other communications to customers
- Record meeting discussions clearly and maintain related documentation
- Deliver comprehensive administrative and operational support to the community safety team
- Handle customer enquiries, case information, and team processes with efficiency, accuracy, and professionalism
Requirements
- Administrative support experience in a busy office or customer-focused environment
- Experience maintaining accurate records and updating electronic systems
- Understanding of confidentiality, data protection, and information security
- Strong written and verbal communication skills
- Experience with F&O, Dynamics, or comparable business systems
- Confidence communicating with customers by phone and in writing
- Ability to communicate effectively with a range of stakeholders
- Existing eligibility to work in the United Kingdom, with proof available
- Submit a CV demonstrating suitability for the position
Benefits
- Hybrid arrangement requiring two office days each week
- Inclusive employer committed to welcoming all applicants
- Reasonable adjustments available throughout the hiring process
- Permanent, full-time position