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Public Consulting Group (PCG) is a public sector management consulting and operations improvement firm that works with health, education, and human services agencies. Its teams provide strategic advisory, consulting, and technology services to help schools and state and municipal organizations strengthen programs, modernize operations, address financial and regulatory challenges, and improve service delivery. PCG also supports initiatives focused on social impact and workforce development, including efforts related to food insecurity and apprenticeships.
Client Service Associate – EDPlan Health (Oklahoma Remote)
Support Oklahoma school nurses using PCG’s EDPlan Health electronic health record. Manage client relationships, training, technical support, and change requests.
Description
- Build lasting client relationships by expanding engagement, improving retention, resolving issues, and strengthening satisfaction
- Apply effective client, project, and change management practices
- Train end users and administrators on the EDPlan Health system
- Lead health-focused client engagements, meetings, and ongoing interactions
- Apply nursing expertise to strengthen client relationships and address emerging issues
- Identify client challenges early and develop practical solutions
- Promote adoption of new EDPlan Health features, functionality, and services
- Share insights about changing client needs and opportunities to improve services
- Deliver Tier 2 and Tier 3 EDPlan Health support through Zendesk
- Oversee multiple client accounts and projects at the same time
- Partner with Regional Teams and other functions to address client needs
- Prepare meeting materials and handle data and reporting requests
- Act as an internal liaison for Regional Teams
- Serve as the primary contact for client change requests
- Coordinate change requests, product feedback, user acceptance testing, and training documentation
Requirements
- Registered nurse with at least two years of experience
- Experience with electronic nursing documentation systems, including SIS or EHR platforms
- Two to five years of experience managing client relationships
- Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Teams
- Ability to manage several projects and client relationships concurrently
- Must live in Oklahoma
- Up to 50% travel within Oklahoma is required, with occasional travel outside the state
- PCG does not sponsor work authorization for newly hired foreign national workers, including H-1B sponsorship
Benefits
- Medical and dental benefits
- 401(k) plan
- Paid time off
- Parental leave
- Bereavement leave
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