SONDA Technical Support Specialist (Level 1B)
SONDA
Provide technical support for clinical and corporate software at SONDA. Resolve incidents, configure hardware, and manage equipment assets and warranties.
Open
Engenho de Ideias is a Brazilian creative communications agency founded in 2002, with offices in Porto Alegre and Balneário Camboriú. The agency combines strategic planning, creative work, and online and offline media to develop communication campaigns for public-sector and civic initiatives. Its projects have addressed issues such as dengue prevention, responsible agrochemical use, and access to municipal services, with a focus on clear public messaging and measurable results across southern Brazil.
Client Relationship Manager - Porto Alegre Hybrid
Lead client service teams and agency accounts at Engenho de Ideias. Coordinate advertising deliverables and strategic planning for public-sector clients.
Description
- Lead the client service team while reinforcing agency values and maximizing team capabilities.
- Oversee briefs, deadlines, and deliverables to maintain quality and client satisfaction.
- Act as the main client contact, building trusted relationships, organizing recurring meetings, and identifying business opportunities.
- Coordinate workflows across strategy, creative, media, and other internal departments.
- Contribute market and trend insights to strategic planning and track the department’s performance indicators.
Requirements
- Bachelor’s degree in Advertising, Public Relations, Marketing, Business Administration, or a related discipline.
- Extensive client service or relationship management experience in an advertising, marketing, or corporate communications agency.
- Strong understanding of advertising services and workflows, including branding, campaigns, social media, and media planning.
- Working knowledge of Agile methods and project management practices.
- Proven ability to lead multidisciplinary teams, delegate effectively, and support team development.
- Proficiency with CRM, project management, productivity, and Microsoft Office tools.
- Residence in Porto Alegre or the surrounding metropolitan area.
- Public-sector knowledge, a postgraduate degree in Communications, Management, Strategy, or a related field, and CRM, sales, or cross-selling experience are advantageous.
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