bswift provides benefits administration technology and services for employers, helping organizations manage health and welfare programs and supporting employees throughout the benefits experience. Its platform combines enrollment tools, personalized engagement, customer service, and AI-enabled capabilities to simplify benefits decisions and administration. Operating across healthcare, consulting, and insurance, bswift also expands its offering through strategic acquisitions and supports companies seeking a more connected approach to employee benefits.
Client Analyst II - bswift Remote
Support bswift’s cloud-based employee benefits administration services as a Client Analyst II. Maintain client benefits websites, process data, resolve participant cases, and support enrollment operations.
Description
- Deliver ongoing services aligned with client requirements and business needs
- Provide first-level system support for assigned clients
- Maintain and update client benefits websites
- Audit data and review files to protect accuracy and integrity
- Manage daily, weekly, and annual inbound and outbound file processing
- Investigate, analyze, and resolve participant cases and inquiries
- Produce client-specific reports and support ACA processing activities
- Test system changes for platform releases and annual enrollment activities
- Review release documentation and evaluate system changes and their client impact
- Carry out operational procedures defined in client Administration Guides
- Configure and test system functionality for client projects and enrollments
- Address client inquiries accurately and promptly
- Handle billing activities, including invoice creation, payment posting, and receivables reconciliation
Requirements
- Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience
- Advanced skill with Microsoft Excel
- Working knowledge of Microsoft Office applications
- Extensive experience interpreting and manipulating database data
- Strong analytical and problem-solving abilities
- Capacity for creative and independent thinking
- Clear and effective verbal and written communication skills
- Experience with benefits administration, payroll, HRIS, or comparable software systems
- Previous ACA processing experience is preferred
- Experience in a client-facing, service-focused setting is preferred
- Familiarity with benefits enrollment cycles and annual open enrollment support is preferred
- Availability during standard hours of 8 a.m. to 5 p.m. Central Time
Benefits
- Health, dental, and vision coverage
- Performance-based incentives for most roles
- Remote-first workplace with office access
- Employer-sponsored retirement savings programs
- Professional development, training, and career advancement resources
- Collaborative culture that values open communication and creative problem-solving
- Mental health, financial planning, and wellness resources