Sitetracker
Sitetracker
Sitetracker provides cloud-based deployment operations management software for complex, high-volume infrastructure programs. Its platform helps telecommunications, renewable energy, utilities, and construction and engineering organizations coordinate projects, sites, and assets while using geospatial data to improve operational visibility. By bringing these workflows together, Sitetracker supports more consistent execution and stronger project economics across distributed infrastructure deployments.

Business Analyst, Salesforce & Sitetracker — Canada Remote

Lead recurring services engagements for Sitetracker customers in Canada. Convert operational requirements into Salesforce-based solutions, prioritized backlogs, and stronger platform adoption.

Description

  • Manage the complete client experience across a portfolio of smaller recurring services engagements
  • Lead daily delivery independently as the primary engagement owner
  • Facilitate focused client discussions, set priorities, clarify decisions, and clear delivery blockers
  • Coordinate business-as-usual requests, competing demands, backlogs, and service consumption across accounts
  • Direct service hours toward initiatives that deliver measurable customer value
  • Turn business requirements into actionable backlog items and effective Sitetracker configurations
  • Identify operational weaknesses early and propose appropriate follow-on work
  • Improve platform usage, adoption, customer satisfaction, retention, and readiness for expansion
  • Provide transparent reporting on service utilization, backlog condition, and forthcoming priorities
  • Establish a dependable pipeline of high-value work while maintaining consistent delivery velocity
  • Create repeatable requirements-discovery methods, client materials, and operational templates
  • Serve as a trusted advisor and resolve routine platform issues independently

Requirements

  • Demonstrated knowledge of Salesforce mechanics and Sitetracker administration
  • Working knowledge of Salesforce objects, fields, layouts, and basic flows or rules
  • Experience configuring and maintaining functional settings in Sitetracker or a comparable platform
  • Skill in diagnosing standard platform issues and business-as-usual service requests
  • Ability to elicit business requirements and convert them into actionable backlog items or user stories
  • Capacity to manage several concurrent client engagements across a high-volume portfolio
  • Strong organizational practices with proactive ownership of client issues
  • Ability to quickly learn platform changes and customer operating processes
  • Experience producing reusable client-facing resources and operational templates
  • Ability to simplify complex operational workflows into clear, usable Sitetracker solutions

Related Jobs

Kreato Global | BPO and Language Solutions

Remote English-Spanish OPI/VRI Interpreter

Kreato Global | BPO and Language Solutions
201 – 500 Employees
HealthcareHospitalityLogistics

Interpret remotely between English- and Spanish-speaking people in medical, financial, social service, and customer care settings. Provide language support for Kreato Global across Latin America.

Open
SPERTON - Where Great People Meet

Sales Executive, Elevators and Car Parking Systems

SPERTON - Where Great People Meet
51 – 200 Employees

Drive elevator and car parking system sales across Mumbai’s Western Region. Build client and dealer relationships, and manage deals from initial enquiry through project execution.

Open