Sitetracker
Sitetracker
Sitetracker oferă software de gestionare a operațiunilor de implementare, bazat pe cloud, pentru programe complexe de infrastructură desfășurate la scară largă. Platforma sa ajută organizațiile din telecomunicații, energie regenerabilă, utilități, construcții și inginerie să coordoneze proiecte, locații și active, folosind date geospațiale pentru a îmbunătăți vizibilitatea operațională. Prin reunirea acestor fluxuri de lucru, Sitetracker susține o execuție mai consecventă și rezultate economice mai solide pentru proiectele de implementare a infrastructurii distribuite.

Business Analyst, Salesforce & Sitetracker — Canada Remote

Lead recurring services engagements for Sitetracker customers in Canada. Convert operational requirements into Salesforce-based solutions, prioritized backlogs, and stronger platform adoption.

Descriere

  • Manage the complete client experience across a portfolio of smaller recurring services engagements
  • Lead daily delivery independently as the primary engagement owner
  • Facilitate focused client discussions, set priorities, clarify decisions, and clear delivery blockers
  • Coordinate business-as-usual requests, competing demands, backlogs, and service consumption across accounts
  • Direct service hours toward initiatives that deliver measurable customer value
  • Turn business requirements into actionable backlog items and effective Sitetracker configurations
  • Identify operational weaknesses early and propose appropriate follow-on work
  • Improve platform usage, adoption, customer satisfaction, retention, and readiness for expansion
  • Provide transparent reporting on service utilization, backlog condition, and forthcoming priorities
  • Establish a dependable pipeline of high-value work while maintaining consistent delivery velocity
  • Create repeatable requirements-discovery methods, client materials, and operational templates
  • Serve as a trusted advisor and resolve routine platform issues independently

Cerințe

  • Demonstrated knowledge of Salesforce mechanics and Sitetracker administration
  • Working knowledge of Salesforce objects, fields, layouts, and basic flows or rules
  • Experience configuring and maintaining functional settings in Sitetracker or a comparable platform
  • Skill in diagnosing standard platform issues and business-as-usual service requests
  • Ability to elicit business requirements and convert them into actionable backlog items or user stories
  • Capacity to manage several concurrent client engagements across a high-volume portfolio
  • Strong organizational practices with proactive ownership of client issues
  • Ability to quickly learn platform changes and customer operating processes
  • Experience producing reusable client-facing resources and operational templates
  • Ability to simplify complex operational workflows into clear, usable Sitetracker solutions

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