Best Buy Canada
Best Buy Canada
Best Buy Canada operates across retail and eCommerce, helping customers shop for consumer electronics, appliances, computing devices, smartphones, home entertainment products, and related technology. Its offering combines online shopping with physical stores and includes services such as Geek Squad technical support, trade-in options, electronics recycling, and access to refurbished or outlet products. The company’s work spans product retail, digital commerce, customer support, and technology services, making it relevant to candidates interested in careers connected to modern consumer technology and omnichannel retail.

Bilingual Service Scheduling Agent – Remote Contract

Schedule Geek Squad field-service appointments and respond to Best Buy customer questions by phone and chat. Capture service details accurately while helping customers identify suitable solutions.

Description

  • Schedule Geek Squad field-service appointments and respond to customer questions by phone and chat
  • Enter customer and service details into the contact-centre system
  • Apply technical knowledge to assess the required work and recommend appropriate purchases
  • Deliver a positive, helpful customer experience

Requirements

  • At least one year of experience in this field or a comparable role
  • Strong interest in assisting and supporting customers
  • Adaptability when workloads and customer needs change during busy periods
  • Willingness to strengthen your capabilities through available training programs
  • Fluent in both French and English
  • Availability for either full-time work at 40 hours per week or part-time work of at least 24 hours per week, subject to business capacity

Benefits

  • Full-time or part-time employment options
  • Scheduling flexibility aligned with business requirements
  • Health and dental coverage
  • Employee discounts on technology products
  • A welcoming, collaborative team environment
  • Access to product learning, certifications, and skill-development opportunities
  • Structured training programs
  • Ability to work from home

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