Bank of America
Bank of America
Bank of America is a global financial institution operating across banking, finance, and fintech. Its services include personal banking, small-business support, wealth management, investment services, and access to capital markets for individuals, businesses, and institutions. The company also focuses on responsible growth through sustainable finance, diversity initiatives, and community development programs.

Bilingual Mandarin Relationship Banker – Silver Spring, MD On-Site

Serve Bank of America clients at Maryland financial centers by supporting self-service banking, handling cash transactions, understanding financial priorities, and connecting clients with relevant solutions.

Description

  • Assist lobby clients with mobile, online, and ATM banking services and transaction support
  • Process cash transactions accurately and efficiently
  • Discuss clients’ financial situations and life priorities in depth
  • Recommend solutions that support clients’ financial objectives
  • Apply the bank’s risk-management practices and pursue operational excellence
  • Develop client relationships to address financial needs
  • Comply with established procedures, standards, laws, and regulations
  • Collaborate with small-business, lending, and investment specialists to expand knowledge and professional networks
  • Coordinate financial-center traffic, appointments, and outbound client calls
  • Deliver a strong client experience
  • Oversee cash-related responsibilities

Requirements

  • Fluent spoken and written Mandarin Chinese and English proficiency required
  • Demonstrated enthusiasm, initiative, strong work ethic, and results orientation
  • Strong collaboration and relationship-development abilities
  • Genuine commitment to improving clients’ financial well-being
  • Ability to determine appropriate solutions for new and existing clients
  • Confident communicator who can engage effectively with diverse clients
  • Capacity to learn and adjust to new information and technology platforms
  • Ability to teach clients how to use ATM, online, and mobile banking services
  • Well-developed critical-thinking and problem-solving abilities
  • Ability to work within established procedures, standards, laws, and regulations
  • Strong organization and time-management skills
  • Availability for weekends and/or extended hours, including work at any financial center within a reasonable distance
  • High school diploma, GED, secondary school credential, or equivalent
  • Six months of cash-handling experience preferred
  • One year of successful sales experience in a base-salary-plus-incentive environment preferred
  • Financial-services experience and familiarity with financial products and solutions preferred
  • Bachelor’s degree or business-related associate degree preferred

Benefits

  • Access to industry-leading benefits
  • Paid time off
  • Employee resources and support
  • Base salary compensation
  • Eligibility for benefits

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