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Sentrex Health Solutions
Sentrex Health Solutions
501 – 1,000 Employees
B2BHealthcarePharmaceuticals
Sentrex Health Solutions is a Canadian specialty healthcare services company supporting pharmaceutical companies, healthcare providers, clinics, and patients through coordinated care solutions. Its services include specialty pharmacy distribution, third-party logistics, patient support programs, and technology designed for complex treatment journeys. By combining operational expertise with clinic-focused and patient-facing support, Sentrex helps healthcare partners improve access, coordination, and continuity of care.
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Bilingual Case Manager, Fixed-Term Remote Canada

Support patient enrollment, reimbursement, drug coverage, and therapy access for pharmaceutical patient support programs across Canada.

CACanadaRemoteFull-timeJuniorMiddleEnglish RequiredFrench RequiredBilingual

Description

  • Oversee patient enrollment, reimbursement workflows, and related service coordination
  • Help physicians and patients navigate drug coverage options
  • Track submissions to private and provincial drug plans
  • Facilitate timely access to prescribed therapies
  • Provide ongoing assistance throughout the patient support journey
  • Register patients in the Patient Support Program
  • Coordinate reimbursement documentation with patients, insurers, and physicians
  • Research public and private insurers and assist with employer escalations
  • Review patient records, prior therapies, and test results to support coverage documentation for physicians
  • Explain therapy guidelines and educate stakeholders about program processes
  • Assess patients’ financial eligibility
  • Coordinate and monitor the delivery of patient services
  • Document Adverse Events and Severe Adverse Events in line with approved SOPs
  • Meet case-management service standards and program KPIs
  • Keep patient and clinic records current in the CRM
  • Work closely with internal patient support teams
  • Partner with the Program Manager and provide relevant feedback
  • Recognize coverage barriers and escalate them to program leadership
  • Submit timesheets, expense and mileage claims, and CRM reports
  • Complete other responsibilities assigned by the Manager

Requirements

  • Bachelor’s degree
  • Two to three years of experience in a Patient Support Program
  • Fluency in English and French
  • Experience with reimbursement billing, special access programs, appeals, and field-based reimbursement support or consultation is an asset
  • Knowledge of private and public reimbursement structures, systems, and processes is an asset
  • Rare disease experience is an asset
  • Advanced understanding of the pharmaceutical distribution industry
  • Ability to work remotely from a quiet, private home office
  • Strong analytical ability, including interpreting regulations and legislation
  • Excellent customer service, problem-solving, and conflict-resolution skills
  • Effective interpersonal communication skills
  • Strong typing ability and proficiency with varied computer applications
  • Exceptional organization and ability to build productive working relationships

Benefits

  • Canadian-owned company with locations nationwide
  • Modern, state-of-the-art facilities
  • Collaborative and engaging workplace culture
  • Flexible work environment designed to support work-life balance
  • Diverse and inclusive workplace
  • Employee Development Program
  • In-house corporate training offered throughout the year
  • Generous vacation allowance
  • Wellness Program with five paid well-being days
  • Paid sick leave
  • Benefits package with dental, extended health, AD&D, LTD, and employee and dependent life insurance
  • Employee and Family Assistance Program
  • RRSP matching

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